# Senior Associate, Medical Benefits

**Company:** [Justworks](https://hotfix.jobs/companies/justworks)
**Location:** New York, NY
**Role:** Other
**Salary:** $67k – $82k/yr
**Experience:** 3+ years
**Skills:** Jira, Confluence, SQL, employer sponsored benefit plans, partnership management
**Posted:** 2026-07-31

> Senior Associate handling day-to-day operations, escalated issues, and enrollment for medical benefits plans. Partners with carriers, internal teams (Product, Engineering, Legal), and maintains resources while resolving complex inquiries within SLAs. Requires 3+ years experience, analytical skills, and knowledge of employer-sponsored benefits.

## Job Description

## What You Will Work On

- Perform day-to-day operations for all medical offerings
- Work with insurance carriers to resolve escalated issues (enrollment errors, plan coding issues, and other discrepancies), escalating trends to the Team Lead
- Collect plan and pricing data from carriers, and work within the carriers' systems to enroll groups and individuals timely
- Maintain consistent urgency, ownership, and proactive communication with partners and vendors
- Partner with Product, Engineering, and Legal teams to improve systems and resolve issues
- Assist Team Lead with new-hire training and mentoring new members
- Flag trends and bugs to the Team Lead and Manager, partnering to understand scope, impact, and drive operational efficiencies
- Identify and remediate problems by developing and updating standard operating procedures
- Build out and maintain internal benefit resources (help articles, Confluence, training decks, process documentation, etc.)
- Resolve complex benefit inquiries/issues generated by Customer Success and Sales teams within agreed SLAs
- Adhere to vendor and internal partner SLAs
- Triage incoming issues/inquiries to identify need for additional intervention and escalate accordingly
- Maintain vendor relationships by leading conference calls, setting agenda items, and corresponding with account managers
- Execute regular filing and/or any additional regulatory duties
- Perform other related duties as assigned

## How You Will Do Your Work

**Key attributes for success:**
- **Detail-oriented**: Exercises extreme attention to detail; thorough, accurate, organized, productive; seeks to understand cause and effect.
- **Ethical practice**: Integrates core values, integrity, and accountability in all practices.
- **Clear communication**: Articulates thoughts effectively using oral, written, visual, and non-verbal skills; strong listening skills.
- **Analytical**: Uses logical reasoning to break down situations or problems.
- **Good judgment**: Applies critical thinking, analyzes problems, identifies patterns, understands risks, develops mitigation strategies, and owns outcomes.

All Justworkers align behaviors to core values: **COGIS** (Camaraderie, Openness, Grit, Integrity, Simplicity).

## Qualifications

**Required:**
- Minimum of 3 years of work experience in a similar role
- Experience working in a fast-paced, data-driven environment
- Experience working cross-functionally
- Experience with partnership management
- Experience with Jira and Confluence or similar software
- Ability to work both independently and as a team
- Strong analytical, written and verbal communication skills
- Ability to learn new technologies quickly

**Preferred:**
- Partnership management experience
- SQL knowledge

**Role specific:**
- Knowledge of Employer Sponsored Benefit Plans strongly preferred

## Compensation

The base wage range for this position based in our New York City Office is $67,000 to $81,500 per year. Actual compensation is based on multiple factors including skill set, level of relevant experience, and specific work location.

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