# Support Engineer

**Company:** [Supabase](https://hotfix.jobs/companies/supabase)
**Location:** Remote
**Role:** Support Engineering
**Experience:** 3+ years
**Skills:** SQL, Postgres, Linux, unix, command line, GitHub, JavaScript, React, Vue, svelte, Node.js
**Posted:** 2026-07-31

> Provide world-class developer support for Supabase users by triaging cases, responding to technical and billing queries, monitoring GitHub, and escalating issues. Requires 3+ years developer support experience, SQL proficiency, Linux/command line skills, and strong English communication.

## Job Description

## Responsibilities
- Provide initial and timely responses to all support cases for a variety of topics, from billing or pre-sales requests to optimization or implementation questions.
- Triage support cases including directing users to previous answers, code examples, documentation, or escalating to specific technical or business team members.
- Monitor multiple feedback channels, e.g. Github Issues & Discussions.
- Identify where internal tooling might be developed or obtained to improve support efficiency.
- Reproduce issues, create test cases and improve test coverage (if experienced with testing).

## Requirements
- 3+ years of experience providing developer support to technical customers.
- Proficient in SQL (ideally PostgreSQL) and comfortable with complex SQL queries.
- Excellent communication skills and fluency in English.
- Skilled in using Linux/Unix operating systems and the command line.
- Experienced working with GitHub Issues and Discussions.

## Nice-to-Haves
- Database administration experience.
- Familiarity with popular JavaScript frameworks like React, Vue, and Svelte.
- Some experience with Node.js.
- Degree in Computer Science.
- Experience with testing, reproducing issues, and improving test coverage.

## Compensation and Benefits
- Fully remote with WeWork membership or co-working allowance.
- ESOP (equity ownership).
- Tech allowance for work environment setup.
- 100% health insurance coverage for employees (80% for dependents).
- Annual off-sites.
- Flexible asynchronous work.
- Annual education allowance for professional development.

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**Apply:** https://hotfix.jobs/jobs/88c87ee2-a7a2-49fb-b130-b647fcb0af09
**Canonical:** https://hotfix.jobs/jobs/88c87ee2-a7a2-49fb-b130-b647fcb0af09