# Senior Dispute Analyst

**Company:** [Lithic](https://hotfix.jobs/companies/lithic)
**Location:** Remote
**Role:** Other
**Salary:** $65k – $110k/yr
**Experience:** 5+ years
**Skills:** Card Disputes, Chargebacks, Consumer Protection Regulations, Card Network Rules, Representment, SOPs, Agentic AI, Llm Workflows, SQL, Root Cause Analysis, KPIs, Risk Operations
**Posted:** 2026-06-29

> Own and optimize Lithic's full card disputes lifecycle including intake, investigation, chargebacks, and resolution. Manage SOPs, KPIs, representment strategies, and deploy/tune agentic AI tooling for routine cases while handling complex judgment-driven exceptions.

## Job Description

## Responsibilities
- Own the end-to-end disputes lifecycle: intake, investigation, chargeback processing, and dispute resolution.
- Author, maintain, and continuously improve the dispute SOPs across every stage, ensuring content reflects current consumer protection regulations, network dispute rules, and operational realities.
- Test, deploy, and tune agentic investigation solutions across the disputes workflow, including skill orchestration, arbitration automation, and automation tuning, to compress per-case handling time without sacrificing quality.
- Document investigative context and develop the skills and prompts that allow agentic tooling to handle routine filing, statement generation, and representment volume.
- Handle complex dispute scenarios, edge cases, and pre-arbitration and arbitration exceptions where outcomes depend on judgment and argumentation.
- Develop and optimize representment strategies; analyze dispute trends to identify root causes and drive process improvements.
- Define and report the KPIs and KRIs for the disputes program, and produce actionable insights by synthesizing operational trends and program performance data.
- Serve as the interface to any business process outsourcing relationship.
- Partner with Product and Engineering to frame dispute requirements as enablers and to inform the roadmap for investigation tooling.
- Mentor junior analysts and contribute to training on dispute handling, chargeback processing, and the investigation tooling.

## Requirements
- Deep, hands-on experience managing card disputes and chargebacks, with strong knowledge of consumer protection regulations and card network dispute rules across the chargeback and representment lifecycle.
- A track record of owning discrete risk or operations programs end to end with limited guidance, including authoring the SOPs and defining the metrics that govern them.
- Demonstrated judgment on complex disputes, edge cases, and pre-arbitration and arbitration scenarios.
- Comfort building, testing, and tuning automation or AI-assisted workflows, or strong enthusiasm to own agentic tooling and translate it into operational capacity.
- Strong analytical skills: able to synthesize operational and program performance data into trends, root cause analysis, and actionable insight.
- Excellent communication with internal stakeholders, partner banks, and, where relevant, regulators, with the ability to frame requirements as enablers rather than blockers.
- A bias toward ownership and iterative improvement, and the judgment to know which cases automation should close and which require a human.

## Nice-to-Haves
- Experience at a fintech, card issuer, processor, or sponsor bank.
- Familiarity with dispute and case management tooling and with SQL for dispute trend analysis.
- Experience standing up or tuning agentic or LLM-based investigation workflows.
- Experience managing a BPO or outsourced operations relationship.

## Compensation
- Base Salary: $65,000 - $110,000
- Benefits for Full-Time US Employees: Unlimited PTO, 12-weeks fully paid parental leave, 4-Week Fully Paid Sabbatical (earned at your 5-year anniversary), Work From Anywhere: work from anywhere in the world 4-weeks each year, 3% cashback on card purchases with your complimentary Privacy.com employee account, Health, vision, and dental insurance; HSA Contribution Match, 401(k) match, Voluntary Life Insurance and STD/LTD.

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