# Technical Account Manager

**Company:** [Orkes](https://hotfix.jobs/companies/orkes)
**Location:** Remote
**Role:** Customer Success
**Experience:** 5+ years
**Skills:** Software, Cloud Services, It Infrastructure, SDKs, Workflow Development, Disaster Recovery, Multicluster Architecture, Project Management Tools, Project Management Methodologies, Data Analysis
**Posted:** 2026-02-23

> Provides technical guidance, account management, project delivery, and customer advocacy for enterprise clients using Orkes solutions. The role requires a strong software, cloud, or infrastructure background, customer-facing experience, and at least five years of enterprise client-facing work.

## Job Description

## Responsibilities

### Customer Relationship Management
- Serve as the primary point of contact for assigned customers and understand their business and technical environments.
- Build and maintain long-term relationships with key stakeholders.
- Engage customers to ensure satisfaction, address concerns, and understand evolving needs.

### Technical Support and Solutions
- Provide technical guidance and support for successful product implementation and operation.
- Troubleshoot and resolve technical issues with internal technical teams as needed.
- Develop and deliver technical training and product demonstrations.
- Develop workflows and build custom workers using SDKs.
- Guide customers on hosted-worker configuration and scalability.
- Guide customers on disaster recovery and multicluster architecture approaches.

### Account Management
- Monitor and report customer account status, usage metrics, service adoption, and upsell opportunities.
- Identify and address risks to customer success and retention.
- Coordinate with sales and customer success teams on account strategies and goals.

### Customer Advocacy
- Represent customer feedback internally.
- Collaborate with product management and development teams to influence product roadmaps.

### Project Management
- Oversee technical customer projects, ensuring delivery on time, within scope, and to customer satisfaction.
- Manage project timelines, resources, and budgets.
- Provide regular updates to customers and internal stakeholders.

### Continuous Improvement
- Stay current with industry trends and best practices.
- Improve customer experience and internal processes.

## Requirements
- Bachelor’s degree in Computer Science, Engineering, or a related field, or equivalent work experience.
- Strong technical background in software, cloud services, or IT infrastructure.
- Ability to understand complex technical issues and communicate solutions effectively.
- At least 5 years of experience in enterprise-level client-facing work.
- Experience in a customer-facing role, preferably technical account management, customer success, or technical support.
- Excellent communication and interpersonal skills.
- Proven ability to manage multiple projects and tasks simultaneously.
- Experience with project management tools and methodologies.
- Strong analytical, strategic thinking, and problem-solving skills.
- Ability to handle difficult situations and provide effective solutions under pressure.

## Nice-to-Haves
- Operations-oriented mindset with the ability to identify and eliminate process friction.
- Experience managing small- to medium-scale projects.
- Strong organizational and self-starting mindset.

## Benefits
- Comprehensive health coverage, including medical, dental, and vision.
- Flexible paid time off.

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