# Consumer Compliance Senior Analyst, Complaints

**Company:** [Current](https://hotfix.jobs/companies/current)
**Location:** New York, NY
**Role:** Other
**Salary:** $85k – $110k/yr
**Experience:** 4+ years
**Skills:** Regulatory Compliance, Consumer Finance Regulations, Reg E, Reg Z, Complaint Handling, Regulatory Reporting, Customer Communications, Data Analysis, Legal Research, Investigations
**Posted:** 2026-07-08

> Individual contributor role focused on analyzing and responding to regulatory customer complaints, drafting formal responses to customers/regulators, identifying risks, and supporting special compliance projects at a consumer fintech company. Requires 4+ years experience, strong writing/research skills, and familiarity with Reg E/Z.

## Job Description

## Responsibilities

**Regulatory Complaint Response:**
- Analyze communications of dissatisfaction from customers to identify potential regulatory risk; research individual cases.
- Carefully and efficiently draft detailed and accurate formal written responses to customers, bank partners, and regulators.
- Work in collaboration with other team members to escalate issues and create actionable reporting.

**Special Projects:**
- Pitch in and take on additional projects that may be a departure from prior day-to-day responsibilities as business risks and priorities evolve.

## Requirements
- At least 4 years of relevant experience.
- Strong research, writing, and data skills.
- Fanatically detail-oriented with highest personal standards.
- Excited to learn new subject matter and technologies.
- Flexible, collaborative, and embraces change.
- Prior experience handling customer complaints.
- Familiarity with consumer finance regulations (such as Reg E and Reg Z) and investigations.
- Ideal: experience at a fintech, bank, law, or consulting firm.

## Compensation
This role has a base salary range of $85,000-$110,000. Compensation is determined based on experience, skill level, and qualifications. Current offers a competitive total rewards package which includes base salary, equity, and comprehensive benefits.

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