# Senior Customer Success Manager, Enterprise

**Company:** [Chainguard](https://hotfix.jobs/companies/chainguard)
**Location:** Remote
**Role:** Customer Success
**Salary:** Up to $160k/yr
**Experience:** 5+ years
**Skills:** Customer Success, business value realization, Change Management, DevSecOps, Application Security, Containers, AWS, GCP, Azure, Linux, Vulnerability Management, Regulatory Compliance, software development lifecycle, technical support, Account Management
**Posted:** 2026-08-04

> Own post-sales relationships for enterprise customers, leading onboarding, adoption, value realization, issue management, and renewal or expansion efforts. The role requires 5+ years in enterprise customer-facing work, strong cross-functional influence, and knowledge of cybersecurity or cloud technologies.

## Job Description

## Responsibilities

### Success Planning & Value
- Drive business success planning with customers, pre-sales, and post-sales teams to align requirements, goals, and challenges.
- Provide thought leadership on change management for large, scaled rollouts.
- Support the full Business Value Realization cycle so customers can demonstrate and prove value internally.

### Customer Advocacy
- Act as the voice of the customer within the organization.
- Advocate for customer needs and requirements with internal teams.
- Collaborate across teams and influence action toward customer needs.

### Issue Management
- Collaborate with Technical Support and Customer Engineering to ensure timely resolution of customer issues.

### Product Expertise
- Develop hands-on technical knowledge of Chainguard.
- Stay current with industry trends, new features, and best practices.
- Help customers optimize their use of Chainguard.

### Training & Education
- Collaborate with customers and the Education team to ensure understanding of product features, best practices, and security principles.

### Account Management
- Develop relationships with customer stakeholders ranging from technicians to CISOs.
- Work with sales teams to identify paths to renew and expand customers while minimizing churn risks.

## Requirements

- 5+ years of experience in enterprise, customer-facing roles collaborating with technical and business teams, including Customer Success, Professional Services, Technical Account Management, Sales, Solutions Engineering, or Technical Support.
- Domain knowledge in one or more of the following:
  - Supply chain security
  - DevSecOps
  - Application security
  - Security infrastructure
  - Containers
  - Regulatory compliance
  - Vulnerability management
  - Software development lifecycle
- Ability to take ownership of a customer portfolio and operate with a high level of autonomy.
- Ability to make decisions that drive customer outcomes, manage escalations, de-risk or de-escalate issues, and advocate with internal teams.
- Entrepreneurial mindset and willingness to build new processes and practices.
- Commitment to continuous personal and professional development.
- Strong drive, emotional intelligence, and priority management skills.

## Nice-to-Haves

- Previous early-stage startup experience.
- Passion for technology and cybersecurity.
- Hands-on technical experience with one or more of the following:
  - Cloud computing environments, including AWS, Google Cloud, or Azure
  - Containers
  - Linux
  - Supply chain security
  - DevSecOps
  - Application security
  - Security infrastructure
  - Regulatory compliance
  - Vulnerability management
  - Software development lifecycle

## Compensation & Benefits

- Up to **$160,000 base salary**, plus bonus.
- Remote-first culture with team meetup opportunities, bi-annual destination summits, and a monthly coworking, phone, and internet stipend.
- Stock options upon hire and promotion, with participation in secondary offerings and a 10-year exercise window.
- 100% company-covered health, vision, and dental insurance premiums for employees and dependents.
- Flexible time off.
- 18 weeks of paid parental leave for birthing parents and 12 weeks for non-birthing parents.

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