# Director, Implementation Services

**Company:** [Faro Health](https://hotfix.jobs/companies/faro-health)
**Location:** Remote
**Role:** Solutions Architecture
**Salary:** $200k – $225k/yr
**Experience:** 8+ years
**Skills:** Sso/Saml, Identity Providers, APIs, Authentication, Service Accounts, JSON, Data Mapping, Ai Prompting, Data Ingestion, Data Transformation, Workflow Automation, Enterprise Saas, Clinical Data, Generative AI
**Posted:** 2026-08-21

> Leads customer-facing technical implementations for an AI-powered clinical trial platform, owning infrastructure setup, integrations, data mappings, and AI configuration through go-live. Requires 8+ years of technical implementation or related SaaS experience, strong enterprise integration skills, and U.S. East Coast residency.

## Job Description

## Responsibilities
- Lead end-to-end technical implementation of Faro across customer environments, translating requirements into secure configurations, integrations, and workflows.
- Own infrastructure setup with customer IT and DevOps, including environments, SSO/SAML, identity providers, user access, service accounts, APIs, and technical go-live prerequisites.
- Scope, coordinate, and troubleshoot API integrations and system connections across customer IT, DevOps, Product, and Engineering.
- Define, configure, validate, and troubleshoot JSON-based field mappings connecting customer and third-party data to Faro’s structured data model and downstream systems.
- Develop, test, and refine custom AI prompts for customer-specific data ingestion and protocol authoring workflows.
- Translate customer requirements into configuration changes, scripts, workflow adaptations, data transformations, and third-party connections.
- Build repeatable implementation playbooks, standards, and processes to improve consistency and time-to-value.
- Manage a Project Manager responsible for implementation timelines and deliverables.
- Partner with Customer Strategy, Solutions Onboarding, Product Experience, Product, DevOps, and Engineering.

## Requirements
- 8+ years in Professional Services, Solutions Architecture, Technical Implementation, Integration Services, or a similar customer-facing technical SaaS role.
- Hands-on experience with enterprise SaaS infrastructure, including SSO/SAML, identity providers, APIs, authentication, service accounts, and customer system integrations.
- Experience configuring and troubleshooting structured data mappings using JSON or similar formats.
- Experience developing or iterating AI prompts or rules-based logic for data ingestion, content transformation, or workflow automation.
- Ability to work directly with customer IT and technical teams while translating technical concepts for non-technical stakeholders.
- Strong problem-solving skills across infrastructure, integrations, data, and application configuration.
- Based on the U.S. East Coast and able to travel up to 30%.

## Nice-to-Haves
- Experience in life sciences, clinical development, or another regulated enterprise software environment.
- Familiarity with clinical data, structured data standards, or protocol design workflows.
- Experience building or scaling an Implementation, Professional Services, or Technical Services function.
- Deeper experience with generative AI workflows.

## Compensation & Benefits
- Base salary range: $200,000–$225,000.
- Equity is a major component of total compensation.
- Medical, dental, and vision coverage.
- 401(k) retirement plan.
- Basic life insurance.
- Short- and long-term disability coverage.
- Flexible vacation policy, paid sick leave, and public holidays.
- Training and development reimbursement.
- Hybrid work environment.
- Peer-to-peer bonus program.
- Company and department outings and events.
- Stock option plan.
- Office amenities, including a gym, restaurant tenant discount, and Padel Nine.

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