# Account Manager

**Company:** [Alleviate Health](https://hotfix.jobs/companies/alleviate-health)
**Location:** San Francisco, CA
**Role:** Account Management
**Salary:** $140k – $160k/yr
**Experience:** 2+ years
**Skills:** CRM, Gtm Stack, Quarterly Business Reviews, Customer Retention, Account Expansion, Contract Negotiation, Healthcare B2B, Clinical Research
**Posted:** 2026-05-03

> Owns customer retention and expansion for AI clinical trial platform, building relationships with pharma execs, leading QBRs, driving new studies and upsells, and feeding customer insights to product. Requires 2+ years healthcare B2B experience and operational rigor.

## Job Description

## Responsibilities
- Own retention and expansion across Alleviate's full customer book, reporting on GRR, NRR, and expansion ARR
- Build durable relationships with above-the-line decision-makers, including CEOs, COOs, CROs, and VPs of Patient Recruitment
- Lead quarterly business reviews grounded in recruitment performance: study volume, screen-fail rates, randomization throughput, and ROI against contract terms
- Drive expansion through new studies under master agreements, additional sites onboarded within networks, and adoption of new products, including AI voice, SMS, and more
- Negotiate and execute contract renewals, amendments, and pricing changes
- Synthesize customer feedback into structured input for product and operations, and represent the voice of the customer in roadmap discussions

## Requirements
- 2+ years in Healthcare B2B account management, customer success with commercial ownership, post-sale roles, or relevant experience
- A track record against retention and expansion targets. You can talk specifics about books you've owned, dollars retained, and expansion you drove
- Strong written and verbal communication skills
- Operational rigor. You keep your CRM clean, your forecasts honest, and your follow-through tight without being told
- Healthcare or clinical research industry experience
- High agency. You'll define the playbook, not inherit one
- Based in San Francisco and able to work in-office 5 days per week

## Nice to Have
- Familiarity with the modern GTM stack
- Experience in seed-to-Series-B environments

## Compensation & Benefits
- $140K–$160K
- Meaningful equity package
- Comprehensive health, dental, and vision insurance
- Take-what-you-need PTO package

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