# Workplace Support Specialist

**Company:** [1Password](https://hotfix.jobs/companies/1password)
**Location:** Austin, TX
**Role:** IT Support
**Experience:** 3+ years
**Skills:** it support, office networking, cisco meraki, aruba, ubiquiti, av systems, video conferencing, physical security systems, Access Control, mdm platforms, SOC 2, ISO 27001, Documentation
**Posted:** 2026-07-31

> Workplace Support Specialist responsible for owning Austin office technology including network, AV, physical security, and providing hands-on IT support and onboarding. Requires 3+ years IT support experience, networking, AV, and security systems expertise in a fast-paced, evolving environment.

## Job Description

## Responsibilities
- Manage and maintain the Austin office network, including wired and wireless infrastructure.
- Operate and maintain the physical security stack, including access control, cameras, and integrated systems.
- Partner with the Security team on governance, audit trails, and compliance. Coordinate with building management on physical integrations and maintenance.
- Own vendor relationships and hardware lifecycle across workplace infrastructure, including uptime tracking and reliability monitoring.
- Follow and contribute to infrastructure and AV standards established by the broader IT team.
- Serve as the primary point of contact for employees requiring in person IT support, delivering an exceptional support experience across hardware, software, peripherals, AV, and workplace technology.
- Partner closely with the remote IT Support team to provide a seamless experience for employees.
- Own the end-to-end onboarding technology experience for employees joining in Austin, including device provisioning, setup, orientation, and equipment returns.
- Own AV operations across a range of spaces, from huddle rooms to meeting and event environments. Manage video conferencing, room scheduling, multi-zone audio, and displays.
- Contribute to the broader IT support queue by handling remote support requests, ticket triage, documentation, and asynchronous troubleshooting.
- Build and maintain operational documentation, runbooks, and knowledge articles.
- Help define workplace support for a growing remote-first company. Identify opportunities to improve processes, tooling, documentation, and employee experience.
- Create a positive and welcoming in-office environment.
- Partner with teams including People, IT, Security, Finance, and Communications to support workplace operations.
- Serve as the point of contact for building management and facilities vendors.
- Provide occasional operational support beyond technology (coordinating maintenance, vendor access, office logistics).

## Requirements
- 3+ years of experience in IT support, workplace technology, or infrastructure with hands-on experience supporting office environments.
- Experience with office networking, including wired and wireless environments on platforms such as Cisco Meraki, Aruba, or Ubiquiti.
- Experience operating workplace AV systems, including video conferencing, room scheduling, multi-zone audio, and display environments.
- Experience with physical security systems, including access control and camera platforms.
- Experience supporting office environments, including coordination with vendors, building management, and cross-functional partners.
- Strong communication skills with the ability to work effectively across technical and non-technical stakeholders.
- Demonstrated ability to thrive in a fast-paced, evolving environment, balancing changing priorities while building new processes and improving existing ones.

## Nice-to-Haves
- Experience working in a remote-first company supporting physical office infrastructure.
- Experience with MDM platforms and device lifecycle management.
- Familiarity with SOC 2 or ISO 27001 requirements as they relate to workplace technology and physical security.
- Experience building documentation, operational processes, or workplace standards from the ground up.
- Comfort building automation workflows that reduce manual operational effort.

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