# Technical Programs Manager - Scaled Customer Success

**Company:** [n8n](https://hotfix.jobs/companies/n8n)
**Location:** Remote
**Role:** Technical Program Management
**Experience:** 5+ years
**Skills:** APIs, Webhooks, JSON, JavaScript, Workflow Automation, AI Agents, Self-Hosting, Security Governance, Technical Documentation, Slack, Vitally, Backend Systems, Integrations
**Posted:** 2026-07-29

> Runs scalable technical enablement programs for enterprise customers, including office hours, webinars, advanced workflow assets, implementation support, and technical health interventions. Requires 3–5+ years in a technical customer-facing B2B SaaS role plus strong API, JavaScript, integration, and presentation skills.

## Job Description

## Responsibilities
- Lead weekly technical office hours, monthly deep-dive webinars, and group onboarding demos covering error handling, AI agents, self-hosting at scale, security and governance, and best practices.
- Own the enterprise Slack channel by triaging questions, providing technical guidance, escalating to Product when needed, and turning recurring issues into reusable content.
- Join activation calls to unblock customers with technical implementation issues.
- Partner cross-functionally to build playbooks, reference workflows, integration patterns, security and governance guides, migration guides, and AI-agent patterns.
- Translate recurring questions from office hours and webinars into reusable technical assets.
- Build advanced use-case templates, video tutorials, and technical documentation for automated customer campaigns.
- Build internal n8n automations for health-score triggers, lifecycle alerts, and Slack-to-Vitally synchronization.
- Identify technically fragile customer accounts and intervene on issues such as single points of failure, missing error handling, scaling problems, and brittle credentials.
- Synthesize customer friction points and provide feedback to Product and Engineering.

## Requirements
- 3–5+ years as a high-performing individual contributor in Solutions Engineering, Technical Account Management, Technical Onboarding, or Developer Advocacy within a B2B SaaS environment.
- Rights to work in Europe or willingness to relocate to Germany.
- Hands-on experience with APIs, webhooks, JSON, JavaScript, and workflow automation.
- Ability to troubleshoot complex integrations and understand how backend systems communicate.
- Exceptional presentation and communication skills, with the ability to explain complex concepts to groups of 50+ engineers, developers, or operations leaders.
- Empathy for builders and developers and a scalable, documentation-first mindset.
- English proficiency; the company language is English.

## Nice to have
- Technical degree, such as Computer Science or Machine Learning.
- Hands-on experience with n8n.

## Compensation and benefits
- Competitive compensation.
- Equity ownership.
- Europe: 30 days of vacation plus local public holidays.
- Europe: Health, wellness, and pension benefits according to local country norms.
- €1,000 per year for courses, books, events, or coaching.
- Remote-first work across Europe with regular team off-sites.

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