# Product Operations, Senior Associate | Housing

**Company:** [EliseAI](https://hotfix.jobs/companies/eliseai)
**Location:** New York, NY
**Role:** Product Management
**Salary:** $110k – $175k/yr
**Experience:** 2+ years
**Skills:** SQL, Datadog, Project Management, Cross-Functional Collaboration, Process Documentation, Data Analysis, Product Operations, Feedback Synthesis, Implementation Management, Workflow Analysis
**Posted:** 2026-02-04

> Coordinates cross-functional product launches and pilots for housing products, managing implementation, feedback loops, and usage analysis using SQL and tools like Datadog. Requires 2-4 years in operations or consulting, strong analytical skills, and onsite presence in NYC.

## Job Description

## Key Responsibilities
- Drive cross-functional collaboration with Implementation, Customer Success, Engineering, and Product teams to drive pilot execution from planning through to delivery and evaluation.
- Develop, implement, and monitor comprehensive project plans, ensuring all key deliverables are met while providing transparent updates on challenges, risks, and project status.
- Evaluate project progress continuously, integrating client feedback to inform and drive process improvements and enhancements.
- Own enterprise implementation readiness, including migrations, permissions, templates, and configurations.
- Lead post-launch follow-through to ensure issues are identified, resolved, and learned from.
- Use **SQL** and internal tools to analyze product usage, adoption, and workflow health.
- Own feedback loop conversations, synthesizing data across multiple channels such as call snippets, **Datadog**, support tickets, surveys, and more—acting as the Voice of the Customer to drive short- and long-term improvements.
- Build and scale product operations processes, including monitoring, issue resolution, and ongoing support operations.

## Requirements
- 2-4 years of experience in product operations, management consulting, banking, or related operational roles in high-growth tech companies.
- Deep analytical experience, **SQL** proficiency.
- Proven ability to manage complex, cross-functional initiatives in ambiguous environments.
- Strong written communication skills, including specs and process documentation.
- High attention to detail with strong ownership and follow-through.
- Willingness to work in person at our office 4-5 days a week.

## Compensation & Benefits
- Salary range: **$110,000 - $175,000**.
- Equity in the company.
- Medical, Dental and Vision premiums covered at 100%.
- Fully paid parental leave.
- Commuter benefits.
- 401k benefits.
- Fitness & home services stipend.
- Unlimited vacation and paid holidays.
- Relocation packages.

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