# Account Manager- Mid-Market, Growth & Retention (HR Services Channel)

**Company:** [Rippling](https://hotfix.jobs/companies/rippling)
**Location:** San Francisco, CA, New York, NY, Austin, TX
**Role:** Account Management
**Salary:** $170k – $170k/yr
**Experience:** 4+ years
**Skills:** SaaS, Account Management, Sales, Customer Success, Quota Management, Sales Discovery, Demo Meetings, Contract Negotiation, Peo, Hcm
**Posted:** 2025-06-10

> Account Manager responsible for revenue retention, growth, and expansion of mid-market customers in Rippling's HR Services channel. Requires 4+ years SaaS account management or quota-carrying customer success experience with a track record of exceeding targets through new product sales and upgrades.

## Job Description

## What you'll do
- Ensure our customers in the HR Services channel are realizing value and expanding across the platform.
- Proactively engage customers in your book via key lifecycle events: “go live”, benefits renewal, executive business reviews, contract renewal, etc.
- Field customer requests and lead initiatives in your book to meet company objectives for customer adoption, retention, and revenue growth.
- Consult with clients to understand their HR, IT, Finance, and global workforce management needs through a solutions-based selling approach.
- Navigate a sales process by building relationships with multiple stakeholders through remote meetings.
- Negotiate and coordinate customer procurement and contract execution.
- Build and manage a pipeline of new subscription cross-sales, product upgrades, and contract renewals to quarterly targets.
- Develop and demonstrate a broad knowledge of current and new Rippling products via executing customer adoption playbooks and prospecting.
- Partner with your Technical Account Manager to devise account plans, long-term goals, and client strategies; and with cross-functional teams to ensure customer success and secure long-term commitments.

## What you will need
- 4+ years of SaaS experience in account management, sales, or quota-carrying customer success.
- Track record of consistently meeting and exceeding quota via new product sales and upgrades (license expansion sales are not likely relevant).
- Competitive and creative drive to win over customers and think outside the box to get a deal done.
- Demonstrated ability to run a sales discovery and demo meeting and run a structured sales process.
- Proven success building and maintaining long-term commercial relationships (experience managing multi-year renewals).
- Highly effective communicator with good people instincts – able to build trust and work well with a diverse group inside and outside the company.
- Highly organized, self-motivated, and detail-oriented; great follow-through on projects/tasks big and small.
- High integrity; enthusiastic about building a great company for the long term.
- PEO or HCM experience a plus, but not required.

## Compensation
- This role will receive a competitive On-Target Earnings (base salary + sales commission) + benefits + equity.
- The On-Target Earnings US-based employees will be 60/40 commission split for base/variable pay.
- Compensation for this role: Office based: $170,000/year OTE.

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