# Customer Success

**Company:** [ElevenLabs](https://hotfix.jobs/companies/elevenlabs)
**Location:** Remote
**Role:** Customer Success
**Experience:** 7+ years
**Skills:** Customer Success, Account Management, B2B SaaS, AI/ML, AI Agents, API Integrations, SDKs, Revenue Quota, Cross-Sell, Renewals, Upselling, Web Development, Mobile Development, Backend Systems, Analytics
**Posted:** 2026-09-02

> Own enterprise customer adoption, renewals, and expansion across Central and Eastern Europe for an AI platform. The role requires 7+ years in Customer Success or Account Management, commercial quota ownership, technical fluency with AI agents, APIs, and SDKs, and Polish and English fluency.

## Job Description

## Responsibilities
- Partner with enterprise customers across Central and Eastern Europe to deploy multiple use cases on the ElevenLabs platform.
- Drive adoption across speech models, creative tools, and AI agents.
- Administer onboarding and enablement across multiple products.
- Advise customers on deploying the platform across web, mobile, and backend systems.
- Analyze product usage and performance signals to identify friction, unblock adoption, and demonstrate measurable customer value.
- Own commercial outcomes for a defined account portfolio, including Net Revenue Retention and new product expansion.
- Identify expansion opportunities, drive renewals and upsells, and convert technical success into revenue growth.
- Partner with Sales, Engineering, and Customer Success leadership.
- Help build the first dedicated regional Customer Success function and establish scalable processes.

## Requirements
- 7+ years of Customer Success or Account Management experience supporting complex B2B SaaS, developer tools, or AI/ML products in the CEE region.
- Experience owning a revenue quota and identifying, qualifying, and closing cross-sell opportunities and renewals.
- Strong understanding of the CEE market and cultural nuances.
- Experience building and deploying AI agents.
- Experience with API integrations and navigating SDKs.
- Excellent problem-solving, technical, and analytical skills.
- Strong communication and interpersonal skills for engaging customers at all organizational levels.
- Builder mindset with a passion for proactively solving problems and using AI tools to improve efficiency and speed.
- Fluency in Polish and English.

## Benefits
- Annual discretionary learning and development stipend.
- Annual discretionary social travel stipend.
- Annual company offsite.
- Monthly co-working stipend when not located near a main hub.

## Similar jobs

- [Senior Customer Success Manager](https://hotfix.jobs/jobs/957d8275-ce34-4c32-8e83-8d6e26785d73) - Fyxer - London, United Kingdom - £70k – £90k/yr
- [Customer Success Manager](https://hotfix.jobs/jobs/7f5b4fb3-6e6d-4314-a5ea-6d20d3045191) - Stripe - London, United Kingdom
- [Senior Technical Account Manager](https://hotfix.jobs/jobs/b53a67dd-00fa-41d0-9e9a-37b527ae7266) - Docker - Remote - CA$202k – CA$288k/yr
- [Technical Account Manager](https://hotfix.jobs/jobs/113d1071-cf78-47ea-98e3-bd0fa12daacd) - Dataiku - London, United Kingdom
- [Senior Manager, Customer Success Management - EMEA/APJ](https://hotfix.jobs/jobs/40b89234-f719-4ebe-b8f9-377ac5288029) - Chainguard - Remote

**Apply:** https://hotfix.jobs/jobs/86455b82-5629-43bc-a8a2-b5d2b74f95d2
**Canonical:** https://hotfix.jobs/jobs/86455b82-5629-43bc-a8a2-b5d2b74f95d2