# Founding AI Deployment Strategist

**Company:** [Superblocks](https://hotfix.jobs/companies/superblocks)
**Location:** New York, NY
**Role:** Customer Success
**Experience:** 5+ years
**Skills:** AI, Enterprise Software, Customer Onboarding, product adoption, Data Analysis, Prototyping, Program Management, management consulting, Product Strategy, Cross-Functional Leadership, Product Management, Customer Success
**Posted:** 2026-08-12

> Own the customer lifecycle from pre-sales discovery through onboarding, adoption, value realization, and strategic expansion for an AI enterprise software platform. The role requires 5+ years in a customer-facing strategic or technical position, strong data-driven problem solving, and cross-functional influence.

## Job Description

## Responsibilities
- Partner with Sales on pre-sales expansion design, including deployment, adoption, and expansion paths.
- Partner with the Forward Deployed Engineering team on customer onboarding and successful go-live.
- Drive activation and adoption across builders, business users, and administrators after go-live.
- Identify and leverage relevant datasets, including use cases and product usage, to quantify customer value.
- Package and present Superblocks insights and value to C-level executives, end users, and builders.
- Serve as the primary point of contact for strategic customers and develop high-touch relationships.
- Prioritize customer product requirements and collaborate with Product to influence the roadmap.
- Remain embedded with customers to identify expansion opportunities proactively.

## Requirements
- 5+ years of experience in a customer-facing, strategic, or technical role such as deployment strategy, program management, or management consulting.
- Ability to investigate underlying data and independently build prototypes, ship fixes, or create plans.
- Strong emotional intelligence and ability to manage difficult conversations and trade-offs with senior executives.
- Demonstrated ability to influence without authority and lead cross-functional teams across Product, Engineering, Sales, and Customer Success.
- Comfort operating in ambiguity without an established playbook.
- Strong product sense and user empathy, particularly when balancing AI capabilities with enterprise requirements.
- Willingness to work in an intensive, high-commitment environment.

## Compensation and Benefits
- Full-time, in-office role based at the company's New York City headquarters.
- Travel required 50% or more.

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