# Engagement Manager (Germany), Public Sector

**Company:** [Scale AI](https://hotfix.jobs/companies/scale-ai)
**Location:** Washington, DC
**Role:** Customer Success
**Salary:** $145k – $181k/yr
**Experience:** 5+ years
**Skills:** Stakeholder Management, Customer Relationship Management, Technical Program Management, Genai/Ml, Cross-Functional Team Leadership, Enterprise Solutions Delivery, Analytics-Driven Problem Solving, B2B Client Management, Government Solutions Implementation, Ts/Sci Clearance
**Posted:** 2026-05-22

> Leads customer delivery for Scale AI's public sector engagements in Germany. Manages relationships, scopes agentic workflow use cases, and drives cross-functional execution with an active TS/SCI clearance.

## Job Description

## Responsibilities
- Manage customer relationships from the executive to the end user
- Be forward deployed in Germany with customers to scope agentic workflow use cases that Scale’s engineering team will build and refine
- Lead a cross-functional project team to deliver on and exceed the customer's AI/ML objectives
- Lead with a “whatever-it-takes” mentality, proactively identifying customer needs and operator pain points to ensure customer success
- Oversee onboarding and successful implementation of customer accounts

## Requirements
- Active TS/SCI clearance
- 5+ years of work experience succeeding in stakeholder management or a customer-facing role delivering enterprise-scale applications/solutions
- Track record of structured, analytics-driven problem solving
- Basic understanding of GenAI/ML
- Excellent verbal and written communication skills
- Willingness to initially travel 50% of the time to Germany and ultimately relocate there

## Nice-to-Haves
- 10+ years of professional experience, often in a customer-facing technical program management role in industry or government
- Technical background (education or professional experience with computer science, economics, statistics, engineering)
- Proven track record in B2B client-facing roles and expanding client relationships
- Prior experience owning the technical implementation of solutions to the government
- Domain expertise in a relevant field (e.g. modeling and simulation, joint planning, intelligence workflows)

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