# Care Professional HR Associate

**Company:** [Honor](https://hotfix.jobs/companies/honor)
**Location:** Remote
**Role:** People Ops
**Salary:** $49k – $55k/yr
**Experience:** 3+ years
**Skills:** Dayforce, HRIS, Payroll Processing, Employee Relations, Fmla, Ada Compliance, Ticket Management, Hr Best Practices, Customer Service, Employment Law
**Posted:** 2026-05-07

> Handles high-volume HR inquiries and escalations for care professionals, managing employee lifecycle issues like payroll, benefits, leaves, and compliance. Requires 3+ years experience, HR knowledge, and weekend availability in a fast-paced remote role.

## Job Description

## Responsibilities

### Manage HR Escalations & Issue Resolution
- Engagement in the full lifecycle of CP complaints and HR-related escalations, from intake to resolution.
- Act as a key escalation point for employee relations concerns.
- Assist in resolving CP complaints and escalate complex issues.
- Identify trends in CP concerns and flag opportunities for process improvements.

### Provide HR Support and Process Ownership
- Manage high-volume ticket processing (~100 tickets weekly).
- Ensure timely responses to HR inquiries via phone, email, and text within 24-hour SLA.
- Collaborate with Payroll, Compliance, and Operations on payroll and benefits issues.
- Review and approve HRIS changes in Dayforce (direct deposit, wage adjustments, sick leave).
- Lead infection control cycle for CPs.
- Oversee initial lifecycle of non-work-related injuries/illnesses and ADA interactive process.
- Initial ownership of leave of absence requests (personal, medical, FMLA).
- Manage employee status changes (resignations, terminations).

### Offer Strategic Support & Continuous Improvement
- Coach market teams on CP privacy and protected classes.
- Present trends and challenges to HR leadership with recommendations.
- Conduct risk mitigation reviews.
- Process employment-related mail (unemployment claims, CA-SDI, returned paychecks).
- Evaluate and process employment verifications.
- Maintain CP profiles in HRIS and generate reports.

## Requirements
- 3+ years of professional experience (required)
- 2+ years of customer service experience
- 2+ years experience in HR
- Bachelor’s degree, HR certificate, or equivalent experience
- Outstanding communication and interpersonal skills
- Strong problem-solver, able to work independently and in a team
- Experience in high-growth company
- Exceptional attention to detail
- Excellent technical skills, quick learner of new systems
- Knowledge of HR best practices, systems, and protocols
- Positive attitude, professional telephone demeanor
- Willingness to work weekends consistently (Tuesday-Saturday schedule, flexibility for evenings/weekends)

## Compensation & Benefits
- Hourly range: $23.60 – $26.25
- Equity and 401K with up to 4% match
- Medical, dental, vision (zero cost plan option)
- Short Term Disability, Long Term Disability, Life Insurance (employer paid)
- Generous time off, Employee Assistance Program

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