# Content Moderator, Bilingual English/French

**Company:** [Bazaarvoice](https://hotfix.jobs/companies/bazaarvoice)
**Location:** Remote
**Role:** Customer Support
**Salary:** $33k – $37k/yr
**Experience:** 3+ years
**Skills:** content moderation, Google Workspace, Google Sheets, google docs, Slack, quality assurance, performance metrics, web applications
**Posted:** 2023-03-27

> Reviews and classifies English- and French-language user-generated content, including text, images, and videos, while meeting accuracy and performance metrics. The part-time remote role requires bilingual fluency, strong judgment, and availability for a semi-flexible 16–29-hour weekly schedule.

## Job Description

## Responsibilities
- Work steadily and efficiently in a queue environment to read, assess, and apply applicable codes to user-generated content, including text, images, and videos.
- Regularly review performance feedback to minimize coding errors and meet or exceed performance metrics.
- Attend scheduled and as-needed one-on-one coaching calls.
- Work between **16 and 29 hours per week**, based on content volume.
- Check in on days not scheduled to work as needed.
- Use Google applications—including Mail, Calendar, Meet, Sheets, and Docs—along with Slack and online forums to manage performance expectations independently.
- Provide quality assurance checks of teammates' and machine-moderated content.

## Requirements
- Bachelor's degree or equivalent international credential, **or 7+ years of professional content moderation experience**.
- Professional working proficiency in English and professional-level proficiency in French, both written and spoken.
- At least **3 years of experience** working in a fast-paced office environment.
- Must live in and have authorization to work in the United States and reside in Texas, Arkansas, Florida, Georgia, Illinois, North Carolina, or Ohio.
- Ability to read, comprehend, and assess content quickly and make immediate decisions.
- Comfort learning and using new web-based applications and tools.
- Ability to engage actively with team members in a remote environment.
- Commitment to owning job performance and meeting or exceeding performance benchmarks and metrics.
- Availability for a semi-flexible schedule of 16–29 hours per week, including four weekend hours between Saturday and Sunday.
- Computer with an up-to-date operating system, an up-to-date smartphone, strong reliable high-speed internet, and a functioning home office.

## Compensation and Benefits
- Part-time hourly, work-from-home position.
- Initial four-week paid training program consisting of online modules and exams, virtual coaching calls, and live hands-on moderation hours.
- Semi-flexible schedule of 16 hours per week after initial training, with the opportunity to work additional hours based on content volume.

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