# Customer Success Manager

**Company:** [Vooma](https://hotfix.jobs/companies/vooma)
**Location:** San Francisco, CA
**Role:** Customer Success
**Salary:** $115k – $150k/yr
**Experience:** 2+ years
**Skills:** AI, Customer Success, Account Management, SaaS, Logistics, Supply Chain, Business Reviews, Product Roadmap, Enterprise Software, Automation
**Posted:** 2024-11-24

> Owns customer portfolio for AI logistics platform, driving adoption, expansion, and value realization through relationship management, AI configuration, and cross-functional collaboration. Requires 2+ years customer-facing experience and AI enthusiasm.

## Job Description

## Responsibilities
- Own a portfolio of accounts as the primary point of contact, driving adoption, engagement, and expansion
- Work closely with customers to refine AI configurations and approaches which fit with their workflows
- Conduct regular business reviews, translating data into actionable insights and recommendations
- Partner with Engineering and Product to advocate for customer needs and influence the roadmap
- Lead rollout and communication of new products and features, playing a central role in driving adoption
- Facilitate account expansion and further strategic rollout with customers

## Must Haves
- 2+ years of experience in customer success, account management, or a customer-facing role
- Whatever it takes mentality and low ego; you get into the details with customers without hesitation
- Strong communication and interpersonal skills, with the ability to build trust across levels of an organization
- Organized and proactive, with the ability to manage multiple accounts simultaneously
- Excitement about AI and a hunger to constantly adapt to new workflows

## Nice to Haves
- Experience in logistics, supply chain, or enterprise SaaS
- Experience serving enterprise customers / clients
- Familiarity with AI or automation products
- Startup experience

## Compensation
- Competitive compensation and meaningful equity upside
- Medical, dental, vision coverage

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**Apply:** https://hotfix.jobs/jobs/856a121d-896c-4804-b2a9-9f2be4362a86
**Canonical:** https://hotfix.jobs/jobs/856a121d-896c-4804-b2a9-9f2be4362a86