# Platform Integrity Lead

**Company:** [Spotify](https://hotfix.jobs/companies/spotify)
**Location:** Remote
**Role:** Business Operations
**Experience:** 7+ years
**Skills:** Jira, Programmatic Advertising, Ad Serving, Crm Systems, Incident Management, Ad Operations, Sales Systems, Billing Systems, Order Management, Reporting Platforms
**Posted:** 2026-05-04

> Leads cross-functional incident management for Spotify's Ads platform, coordinating between product, engineering, sales, and ops teams to resolve ad serving issues, mitigate revenue loss, and drive long-term fixes. Requires 7+ years in ad operations and experience with programmatic ads and tools like Jira.

## Job Description

## What You'll Do
- Own and evolve the cross-functional incident management process for Spotify’s Ads business, ensuring fast, coordinated, and effective resolution
- Act as the central point of coordination across Ads R&D, Sales, Advertiser Solutions, Business Operations, Finance, Legal, and Marketing
- Partner with technical and operational teams to monitor incoming ad serving issues and identify those with meaningful business impact
- Build and improve structured bug intake and ticketing workflows to increase clarity, speed, and accountability across the incident lifecycle
- Identify trends and recurring issues, and partner with Ads R&D to drive long-term solutions
- Lead internal communication strategies during incidents, ensuring stakeholders have clear, timely, and accurate updates
- Collaborate with cross-functional partners to support revenue teams in mitigating revenue loss and maintaining strong client experiences
- Make informed escalation decisions based on incident severity and business impact, ensuring the right level of visibility
- Deliver clear reporting on revenue impact and incident trends to Finance and leadership teams

## Who You Are
- 7+ years of experience in ad operations, product operations, sales systems, or a related role within a digital advertising environment
- 3+ years of experience working with programmatic advertising or technical ad systems
- Understand ad serving, measurement, billing, and order management systems, and how issues in these areas affect revenue and customer trust
- Experience building and improving operational processes in cross-functional, fast-moving environments
- Comfortable navigating ambiguity and making decisions that balance technical constraints with business priorities
- Communicate clearly and confidently, and can align stakeholders across different teams and levels
- Use data to inform decisions and can translate complex information into clear actions
- Experience with incident management processes and tools such as **Jira**, CRM systems, or reporting platforms

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