# FRAML Investigator

**Company:** [Moov](https://hotfix.jobs/companies/moov)
**Location:** Remote
**Role:** Other
**Experience:** 5+ years
**Skills:** fraud investigations, aml monitoring, merchant underwriting, kyc, kyb, bsa compliance, visa, mastercard, mcc codes, chargeback analysis, ach, rtp, lexisnexis, Google Workspace, plaid
**Posted:** 2026-07-28

> FRAML Investigator responsible for end-to-end fraud and AML investigations, KYC/KYB due diligence, merchant underwriting, and onboarding for a payments platform. Requires 3-5 years in fraud/AML plus merchant acquiring experience, knowledge of card networks, BSA regulations, and risk assessment.

## Job Description

## You will:

**Fraud & AML Investigation**
- Investigate and take action on suspicious fraud and potential AML activity across the entire Moov payment network.
- Monitor transaction activity and alert queues for indicators of fraudulent behavior or money laundering.
- Author detailed investigative reports on suspicious activity and escalate cases to management or regulatory bodies as necessary.
- Maintain accurate case records and documentation throughout the investigation lifecycle.

**KYC & KYB Onboarding Due Diligence**
- Manage daily KYC (Know Your Customer) and KYB (Know Your Business) onboarding activity queues.
- Perform enhanced due diligence on merchants enrolling to use the Moov payment processing platform, including:
  - Applicable professional licensing verification
  - Secretary of State validation
  - Financial statement review
  - Lexis Nexis business credit report analysis
- Conduct in-depth onboarding investigations specific to Card and Banking payment platforms, including:
  - Assessing merchant risk profiles for card-present and card-not-present (CNP) environments
  - Reviewing chargeback history, processing volume patterns, and card network compliance indicators
  - Evaluating ACH, RTP, and banking product suitability against merchant business type and risk tier
  - Identifying red flags associated with high-risk MCC codes, prohibited business categories, and card brand rules
  - Verifying banking relationships and account ownership to prevent account takeover and synthetic identity fraud at onboarding
- Ensure all onboarding activity aligns with BSA regulations, card network rules (Visa, Mastercard), and Moov’s internal compliance standards.

**Underwriting Evaluations**
- Perform merchant underwriting evaluations as part of the onboarding and ongoing review process, assessing overall risk acceptability for card and banking payment products.
- Analyze and interpret key underwriting inputs including:
  - Business financial statements and processing volume history
  - Personal and business credit reports (e.g., Lexis Nexis, Experian, Equifax)
  - Chargeback ratios and dispute history relative to card network thresholds
  - Industry and MCC risk classification
  - Length of time in business, ownership structure, and beneficial ownership verification
- Assign appropriate risk tiers and recommend approval, conditional approval, or declination based on underwriting findings.
- Document underwriting decisions with clear rationale and maintain audit-ready records in accordance with internal policy and regulatory expectations.
- Partner with compliance and risk leadership to refine underwriting criteria and adapt to evolving fraud patterns and regulatory guidance.

**Partner & Merchant Validation**
- Work closely with Moov Support to validate new partners joining the Moov network.
- Confirm that partner merchants adhere to their respective approved business models and BSA obligations.
- Identify and escalate anomalies in merchant behavior or profile information.

**Process & Procedure Development**
- Assist management with the creation, documentation, and ongoing refinement of FRAML processes and procedures.
- Contribute to a culture of continuous improvement within the compliance function.

## You have:

- **Fraud Investigations**: 3–5 years of experience in fraud investigations
- **AML Monitoring**: 3–5 years of experience in AML monitoring
- **Merchant Acquiring / Onboarding**: 3+ years of experience in merchant acquiring and/or merchant onboarding
- **Card Payment Platforms**: Experience conducting onboarding investigations within card payment environments, including familiarity with card network rules (Visa, Mastercard), MCC codes, CNP risk, and chargeback analysis
- **Banking Payment Platforms**: Experience with banking product onboarding investigations including ACH, RTP, and banking account verification; knowledge of synthetic identity fraud and account takeover indicators
- **Merchant Underwriting**: Experience conducting merchant underwriting evaluations, including financial statement analysis, credit report review, chargeback ratio assessment, MCC risk classification, and risk tier assignment for card and banking payment products
- **Bank & Card Issuer Relations**: Demonstrated experience working directly with banks and card issuers, including correspondent banking relationships, issuer dispute escalations, and regulatory inquiry responses
- **CFE Certification**: Certified Fraud Examiner (CFE) — preferred but not required

**Skills & Competencies:**

**Communication & Writing**
- Strong written and verbal communication skills, with the ability to produce clear investigative reports and correspondence.
- Ability to communicate complex regulatory or investigative findings to both technical and non-technical stakeholders.
- Experience working directly with banks and card issuers, including:
  - Drafting and responding to formal inquiries, dispute escalations, and information requests from issuing banks
  - Liaising with card network representatives (Visa, Mastercard) on compliance, risk, and fraud-related matters
  - Coordinating with correspondent banking partners on transaction monitoring alerts and SAR-related communications
  - Maintaining professional relationships with bank compliance and fraud operations contacts to support timely investigations

**Technology & Platforms**
- Proficiency with the Google Workspace platform (Docs, Sheets, Drive, Gmail, etc.).
- Hands-on experience with Fraud and AML monitoring and investigation operations systems.
- Familiarity with Card and Banking payment platform environments, including tools used for:
  - Card network dispute and chargeback management systems
  - ACH origination and return code analysis platforms
  - Banking account verification and identity resolution tools (e.g., Plaid, Socure, Alloy, or similar)

**Underwriting & Risk Assessment**
- Ability to conduct thorough merchant underwriting evaluations, weighing financial, operational, and reputational risk factors to arrive at well-supported approval decisions.
- Skilled at interpreting credit bureau data, financial statements, and processing history in the context of payment risk.
- Comfortable assigning and documenting risk tiers, writing declination rationale, and maintaining underwriting records that satisfy audit and regulatory review standards.

**AI & Emerging Investigation Tools**
- Experience using AI agent platforms and AI-powered investigation or compliance tools.
- Ability to leverage AI agents for case triage, pattern detection, anomaly identification, and workflow automation.
- Comfort working alongside emerging technology to enhance investigative throughput and accuracy.

**Regulatory Knowledge**
- Working knowledge of applicable laws, regulations, and guidance including:
  - Bank Secrecy Act (BSA)
  - FFIEC examination guidelines
  - Fair Credit Reporting Act (FCRA)

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