# Senior Implementation Manager - Remote, US

**Company:** [Level AI](https://hotfix.jobs/companies/level-ai)
**Location:** Remote
**Role:** Solutions Architecture
**Experience:** 4+ years
**Skills:** SaaS Platforms, APIs, Cloud Services, Salesforce, Aws Connect, Five9, Genesys, Artificial Intelligence, Project Management, Crms
**Posted:** 2026-04-28

> Leads client onboarding and implementation of AI-powered customer support solutions, handling technical configurations, integrations, and cross-team collaboration to drive time-to-value and customer success.

## Job Description

## Key Responsibilities
- Serve as the primary point of contact for key client accounts, building and maintaining strong relationships with clients.
- Successfully handle onboarding of multiple clients simultaneously.
- Understand clients' business objectives.
- Understand clients' technical requirements which may require leading technical discovery sessions to ensure that our AI-powered customer support solutions are configured appropriately to meet their needs.
- Collaborate with internal teams, including sales, product, engineering, and customer support, to address client needs and resolve technical issues.
- Develop and maintain a deep understanding of our AI-powered customer support solutions, and effectively communicate technical information to clients.
- Identify opportunities for upselling and cross-selling our solutions to existing clients.
- Track and report on key account metrics, such as customer satisfaction and product usage, and use this information to drive improvements in our solutions.

## Requirements
- Bachelor's degree in Computer Science, Information Systems related field OR equivalent experience.
- 4+ years of experience in a hands-on technical role; 1+ years of experience delivering successful customer implementations.
- Strong technical background with experience working with **SaaS platforms**, interacting with **APIs**, and using **cloud services**.
- Excellent project management skills with the ability to juggle multiple projects simultaneously.
- Ability to translate complex concepts into actionable items to non-technical stakeholders.
- Strong communication skills in English (both written and verbal).
- Entrepreneurial & Problem-Solving Attitude - Self-motivated, adaptable, and resourceful in tackling implementation challenges.

## Optional Requirements
- Experience with integrating with **CRMs** such as **Salesforce**.
- Familiarity with intent-based and generative **artificial intelligence**.
- Experience with **Telephony Systems** such as **AWS Connect**, **Five9** and **Genesys**.

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