# Senior Customer Marketing Manager

**Company:** [Assembled](https://hotfix.jobs/companies/assembled)
**Location:** San Francisco, CA, New York, NY
**Role:** Customer Success
**Salary:** $160k – $210k/yr
**Experience:** 4+ years
**Skills:** Customer Marketing, Product Marketing, Campaign Development, Content Marketing, Case Studies, Customer Advocacy, Reference Programs, Lifecycle Marketing, Partner Marketing, Creator Marketing, Product Launches, Pipeline Analytics, AI Workflows, Win/Loss Analysis, Market Research
**Posted:** 2026-09-01

> Build and scale Assembled’s customer marketing program through customer stories, advocacy, references, campaigns, launches, and partner or creator marketing. The role requires 4–7 years of customer or product marketing experience, strong storytelling and program-building skills, and practical expertise developing AI workflows.

## Job Description

## Responsibilities
- Own the voice-of-the-customer program by capturing and synthesizing customer feedback from interviews, reviews, win/loss analysis, and support themes.
- Build and manage a customer story engine covering case studies, video, quotes, event speaking opportunities, and proof points.
- Design customer-centered lifecycle campaigns, events, awards, and advocacy initiatives.
- Own customer advocacy and references end to end.
- Partner on product launches by incorporating customer proof and design-partner evidence into launch narratives.
- Extend into partner and creator marketing, including co-marketing and relationships with trusted industry voices.
- Report on pipeline influence, active customer stories, references sourced, advocacy participation, and related metrics.

## Requirements
- 4–7 years of experience in customer marketing, product marketing, or both at a high-growth company.
- Experience building marketing programs from scratch.
- Strong storytelling and campaign development skills.
- Program management skills, including trackers, calendars, production schedules, follow-through, and legal approval coordination.
- Ability to secure customer participation and communications approval, including from senior enterprise leaders.
- Ability to build AI workflows—not just use chat tools—for research synthesis, content creation, and operational systems.
- Ability to edit and ship polished content created with AI assistance.
- Curiosity about customer motivations, retention, and advocacy.
- Ability to operate effectively in a fast-changing environment without an established playbook.

## Compensation and Benefits
- Estimated base salary: $160,000–$210,000 per year.
- Stock options.
- Medical, dental, and vision benefits.
- Flexible time off.
- Monthly professional development, wellness, customer, and commuting credits.
- Paid parental leave.
- Catered weekday lunches and stocked New York office.
- 401(k) plan enrollment.

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