# Customer Success Engineer

**Company:** [Sprig](https://hotfix.jobs/companies/sprig)
**Location:** San Francisco, CA
**Role:** Customer Success
**Salary:** $135k – $150k/yr
**Experience:** 2+ years
**Skills:** JavaScript, CSS, SQL, REST APIs, SDKs, frontend integrations, iOS, Android, technical documentation, SaaS
**Posted:** 2026-08-12

> This customer-facing technical role helps product teams deploy, integrate, troubleshoot, and scale a SaaS platform. It requires 2–5+ years in technical customer success or a similar function, with experience in APIs, SDKs, web or mobile integrations, and cross-functional problem solving.

## Job Description

## Responsibilities
- Partner directly with customers to troubleshoot technical issues related to integrations, SDK implementations, APIs, survey deployments, and platform configuration.
- Lead technical onboarding and implementation support to help customers roll out Sprig across teams and workflows.
- Conduct technical demos and solution consultations aligned with customer business goals and technical requirements.
- Collaborate with Product and Engineering to isolate common customer requests, test workarounds and feature releases, and update technical documentation.
- Advise customers on best practices, creative solutions, and scalable workflows that maximize adoption and long-term success.
- Partner with Sales and Customer Success on technical evaluations, expansions, and customer growth opportunities.

## Requirements
- **2–5+ years** of experience in Technical Customer Success, Solutions Architecture, Implementation Engineering, Technical Support Engineering, or similar customer-facing technical roles.
- Strong troubleshooting and problem-solving skills with curiosity about how systems work.
- Experience working with APIs, SDKs, frontend integrations, and technical documentation.
- Familiarity with JavaScript, CSS, SQL, REST APIs, and modern web or mobile application architectures, including iOS and Android.
- Ability to communicate complex technical concepts clearly to technical and non-technical audiences.
- Strong organizational skills and ability to manage multiple customer conversations and priorities.
- Highly collaborative and comfortable working cross-functionally with Sales, Product, Engineering, and Customer Success teams.

## Nice-to-haves
- Experience supporting SaaS products or enterprise software platforms.
- Familiarity with product development, UX research, analytics, or digital experience tooling.

## Compensation & Benefits
- Base salary: **$130,000–$150,000**.
- Competitive employee equity.
- 401(k) program.
- Medical, dental, and vision benefits.
- FSA/HSA benefits.
- $175/month commuter benefit.
- Additional wellbeing benefits.
- Flexible paid time off.
- Paid parental leave.
- Professional development stipend.
- Lunch and dinner provided daily.
- Company-sponsored social events.

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**Apply:** https://hotfix.jobs/jobs/8511bedb-a2ad-4507-ae03-6982217f60a3
**Canonical:** https://hotfix.jobs/jobs/8511bedb-a2ad-4507-ae03-6982217f60a3