# Technical Account Manager, Enterprise

**Company:** [Orb](https://hotfix.jobs/companies/orb)
**Location:** San Francisco, CA
**Role:** Customer Success
**Salary:** $145k – $195k/yr
**Experience:** 10+ years
**Skills:** APIs, Webhooks, Event Streaming, SQL, NetSuite, Salesforce, Data Warehouses, System Integration, Requirements Documentation, Erd Review
**Posted:** 2026-05-21

> Own technical onboarding, complex integrations, and long-term success for Orb's largest enterprise accounts. Act as the primary technical contact for billing architecture, ERP/CRM integrations, and post-go-live escalations.

## Job Description

## Responsibilities
- Own onboarding and implementation for enterprise customers end-to-end — from kickoff through go-live and into long-term account health
- Lead technical discovery to understand each customer's billing architecture, data model, and integration landscape before prescribing an approach
- Guide customers through complex integrations connecting Orb with adjacent systems: NetSuite, Salesforce, internal data warehouses, and event pipelines
- Design and review API integration patterns, event schemas, aggregation strategies, and idempotency handling alongside customer engineering teams
- Serve as the primary escalation point for technical issues during implementation and post-go-live; diagnose root causes and coordinate resolutions with Orb Engineering
- Build and maintain account plans that document architecture decisions, integration risks, adoption milestones, and renewal context
- Identify and act on expansion signals within your accounts: new product lines, new geographies, incremental usage growth
- Represent the voice of enterprise customers internally — translating patterns into product feedback and advocating for platform improvements with Engineering and Product
- Contribute to internal documentation: reference architectures, integration playbooks, and implementation guides that accelerate future enterprise onboardings
- Partner with Sales on strategic renewals and expansions for your accounts

## Requirements
- 10+ years of experience in technical post-sales roles — solutions engineering, implementation consulting, technical account management, or similar — with meaningful tenure in enterprise-facing work
- Deep hands-on experience with system integrations: you've personally built or guided integrations between SaaS platforms and enterprise systems (NetSuite, Salesforce, data warehouses, or equivalent)
- Technically proficient with APIs, webhooks, event streaming, and SQL; you can read and write code to diagnose integration issues and validate customer implementations
- Strong systems thinker: you approach customer problems by mapping the full architecture, understanding data flows and dependencies, and anticipating where things will break before they do
- Proven track record managing complex, multi-stakeholder enterprise relationships — you're equally comfortable with a VP of Finance, a Staff Engineer, and a billing operations analyst
- Experienced translating between business requirements and technical architecture; you can write a requirements doc and review an ERD in the same conversation
- You move with urgency and hold a high bar for accuracy — you don't let open questions linger and you notice when something is off
- Exceptional communicator: your written and verbal communication is precise, credible, and calibrated to your audience

## Nice-to-Haves
- Familiarity with billing, usage-based pricing, or fintech infrastructure is a strong plus — you understand why event schema design and aggregation logic matter
- Experience with billing system migrations is a plus — you've helped customers cut over from legacy infrastructure without disrupting revenue

## Compensation & Benefits
- Excellent medical, dental, and vision insurance
- One Medical membership
- Unlimited PTO plus an additional week off between Christmas and New Year’s
- 401k plan
- 16-week paid parental leave with equity vesting
- Commuter stipend
- Catered lunches in the office
- Annual learning & development stipend
- Meaningful equity in the form of stock options

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