# Senior TPM - Enterprise Systems

**Company:** [Intercom](https://hotfix.jobs/companies/intercom)
**Location:** San Francisco, CA
**Role:** Technical Program Management
**Salary:** $156k – $187k/yr
**Experience:** 6+ years
**Skills:** NetSuite, Workday, Program Management, Project Management, Uat, Enterprise Systems, System Architecture, Integrations, Data Flows, Salesforce, Stripe, Snowflake, Requirements Documentation, Risk Management, Stakeholder Management
**Posted:** 2026-08-18

> Leads complex, multi-workstream enterprise systems programs across Finance, People, Billing, Legal, and Engineering from strategy through implementation and stabilization. Requires 6+ years of technical program management experience, direct NetSuite and Workday exposure, and strong stakeholder, governance, and delivery skills.

## Job Description

## Responsibilities

- Own end-to-end delivery of complex Enterprise Systems programs spanning multiple quarters, workstreams, and teams.
- Partner with Finance, Billing, and People teams to translate business problems into solutions.
- Shape initiatives before they become projects by defining scope, success measures, and priorities.
- Manage stakeholders and expectations, communicate changes, and influence decisions without formal authority.
- Sequence delivery, testing, and cutover around month-end, quarter-end, year-end, payroll, performance, and planning cycles.
- Own the roadmap and communication across IT teams and senior stakeholders.
- Run implementations through requirements, functional specifications, build oversight, UAT, cutover, and hypercare.
- Identify risks, dependencies, and delays early; develop mitigation options and escalate with recommendations.
- Lead enablement, communications, and training to drive adoption after go-live.
- Improve planning, governance, and delivery practices across the Enterprise Systems team.

## Requirements

- 6+ years managing technical programs and projects end-to-end.
- Track record of personally leading enterprise system implementations from initiation through go-live and stabilization.
- Strong program management skills, including planning, sequencing, resourcing, dependency management, risk and issue management, and status reporting.
- Experience delivering multiple concurrent workstreams while maintaining control of scope, timeline, and quality.
- Strong stakeholder management and accountability skills without formal authority.
- Direct experience with Finance and People systems, specifically **NetSuite** and **Workday**.
- Working understanding of procure-to-pay, record-to-report, hire-to-retire, and billing within quote-to-cash processes.
- Practical understanding of business close cycles and delivery planning around month-end and quarter-end demands.
- Broad understanding of enterprise systems, including architecture, integrations, data flows, and SaaS applications supporting Finance, People, and Legal teams.
- Ability to turn ambiguous or contested problems into concrete plans with named owners and dates.
- Excellent written requirements and functional specifications.

## Nice-to-haves

- Hands-on NetSuite or Workday administration or configuration experience.
- Experience with Zip, Stripe, Snowflake, Salesforce, or comparable enterprise platforms.
- Experience supporting monthly close or working with FP&A and Accounting operations.
- Experience delivering programs in audited environments with controls, evidence, and sign-off requirements.
- Familiarity with recognized delivery methodologies.
- Experience running programs in a fast-moving, AI-first environment.

## Compensation and Benefits

- Base salary range for candidates within the San Francisco Bay Area: **$156,000–$187,000**.
- Competitive salary and meaningful equity.
- Comprehensive medical, dental, and vision coverage.
- Regular compensation reviews.
- Access to Claude Code and other AI tools.
- Flexible paid time off.
- Paid parental leave.
- In-office bicycle storage.
- Employee events.
- Eligible employees may also participate in a corporate bonus program and receive Restricted Stock Units (RSUs).
- Hybrid working policy requiring employees to be in the office at least three days per week.

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