# Technical Account Manager

**Company:** [Okta](https://hotfix.jobs/companies/okta)
**Location:** Remote
**Role:** Customer Success
**Salary:** $128k – $176k/yr
**Experience:** 5+ years
**Skills:** OAuth, openid connect, saml 2.0, APIs, http, SaaS, paas, cloud computing, Cybersecurity, software development lifecycle, auth0, customer health metrics, Data Analysis, Presentation Skills, customer research
**Posted:** 2026-08-12

> Guides enterprise customers through Auth0 adoption, identity strategy, technical best practices, and long-term success. The role requires 5+ years of IT experience, customer-facing communication skills, and familiarity with authentication protocols, APIs, cloud services, and cybersecurity.

## Job Description

## Responsibilities
- Serve as a trusted identity coach, guiding customers through timely technical guidance, advice, enablement, and best-practice sharing.
- Learn customers’ businesses, strategies, goals, challenges, and technical landscapes through the lens of identity.
- Build and nurture long-term relationships with developers, engineering leads, application builders, product owners, and C-level executives.
- Conduct quarterly executive customer meetings to recap value, show progress, and discuss future-state and roadmap items.
- Conduct technical customer meetings focused on identity solutions, guidance, and best practices.
- Monitor customer health, satisfaction, and engagement while proactively addressing risks and escalations.
- Collaborate with stakeholders to increase customer adoption and uncover growth opportunities.
- Analyze trends, identify improvement areas, and optimize customer outcomes.
- Educate customers on new features and align product roadmaps with their needs.
- Represent the customer voice and ensure feedback shapes the company’s approach.

## Requirements
- 5+ years of total experience in information technology with a bachelor’s degree, an advanced degree without experience, or equivalent experience.
- Familiarity with authentication and authorization technologies and protocols, including OAuth, OpenID Connect, and SAML 2.0.
- Experience consuming APIs and using HTTP request methods.
- High-level understanding of custom consumer and SaaS applications, including web and native applications.
- Interest in cybersecurity principles for IT and consumer applications.
- Experience with SaaS, PaaS, or cloud-based services, including driving adoption, integration, and ongoing use.
- Basic knowledge of the software development lifecycle, programming languages, and application-builder practices.
- Customer-first mindset with strong problem-solving skills.
- Ability to manage multiple projects, conduct customer research, generate reports, and analyze data.
- Strong presentation and communication skills, including communicating with audiences from developers to C-level executives.
- Ability to influence customer behavior and health metrics across a customer portfolio.
- Ability to work remotely within 50 miles of Mexico City; travel required for under 25% of working time.

## Compensation and Benefits
- Annual on-target compensation for candidates located in California (excluding the San Francisco Bay Area), Colorado, Illinois, New York, and Washington: **$128,000–$176,000 USD**.
- Equity may be offered where applicable.
- Benefits include health, dental, and vision insurance; 401(k); flexible spending account; and paid leave, including PTO and parental leave.

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**Apply:** https://hotfix.jobs/jobs/84ac2f71-b4c2-4d94-b1aa-f596a91cb546
**Canonical:** https://hotfix.jobs/jobs/84ac2f71-b4c2-4d94-b1aa-f596a91cb546