# Associate Manager, Operations

**Company:** [Checkr](https://hotfix.jobs/companies/checkr)
**Location:** Nashville, TN
**Role:** People Ops
**Salary:** $73k – $91k/yr
**Experience:** 2+ years
**Skills:** Kpi Management, Quality Assurance, Data Analysis, Performance Management, Team Coaching, Metrics Tracking, Sla Management, Process Improvement, Training Programs, Cross-Functional Collaboration
**Posted:** 2026-05-13

> Leads Manual Verifications team handling employment/income verifications, driving operational excellence through performance management, KPI tracking, quality audits, and process improvements. Requires 2+ years leadership in operations/call centers and 3+ years customer-facing experience.

## Job Description

## Responsibilities

- Lead a team of verification specialists through performance management, coaching, mentorship, and professional development while overseeing attendance, schedules, and disciplinary actions
- Track individual and team metrics, prepare weekly reports, maintain comprehensive documentation, and escalate critical issues to leadership
- Analyze quality failures, conduct regular audits, and ensure team deliverables meet company standards and SLAs
- Identify performance trends, develop corrective action plans, and implement solutions to address gaps and inefficiencies
- Design and facilitate training programs on quality protocols, operational workflows, product offerings, and customer personas in collaboration with senior team members
- Partner with leadership on operational initiatives, stay current on product updates and customer needs, and ensure timely completion of cross-functional deliverables

## Requirements

- 2+ years or more of leadership experience in call center management, operations, team management, or a related field
- 3+ years of experience in a customer-facing role
- 2+ years of experience in leading projects or peers to achieve common goals
- Outstanding organizational, planning, and problem-solving skills with the ability to prioritize multiple issues and produce solutions
- Excellent written and verbal communication skills; proven ability to establish relationships with direct reports, peers, executives and clients
- Strategic and Process-Oriented: Takes initiative to set priorities, drive results, and improve workflows by identifying inefficiencies
- Mentorship and Data-Driven Problem Solving: Develops talent, upholds high performance standards, and uses data analysis to identify root causes and implement solutions
- Collaborative and Communicative: Works cross-functionally, navigates multiple systems, and clearly conveys expectations, feedback, and updates
- Organized and Adaptable: Balances priorities, meets deadlines, delivers quality work, and effectively responds to change
- An A-player mindset with a strong bias for action: you raise the bar, move with urgency, stay resilient through ambiguity, and take ownership to deliver meaningful outcomes

## Compensation

- On-target Earnings OR Base Salary range (Nashville, TN): $73,000—$91,000 USD
- 100% medical, dental and vision coverage
- Unlimited PTO policy
- Monthly wellness stipend
- Learning and development allowance
- Competitive compensation and opportunity for advancement

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