# Enterprise Customer Success Manager

**Company:** [Datadog](https://hotfix.jobs/companies/datadog)
**Location:** Dublin, Ireland
**Role:** Customer Success
**Experience:** 3+ years
**Skills:** Customer Success, Account Management, SaaS, B2B Technology, Observability, Security Platforms, Data Analysis, Project Management, QBRs, Executive Communication, DevOps, Datadog
**Posted:** 2026-08-12

> Drives adoption, value realization, and strategic growth across large enterprise customers by building executive relationships, leading business reviews, analyzing usage, and coordinating cross-functional delivery. Requires 3+ years in Customer Success or Account Management, B2B technology or SaaS experience, and fluency in English and German.

## Job Description

## Responsibilities
- Act as a strategic partner to customers, orchestrating cross-functional internal teams and engaging executive, technical, and business stakeholders to understand customer goals and translate them into a clear, deliverable Datadog value narrative.
- Proactively build and maintain executive relationships to deliver outcome-driven value stories connecting Datadog technical use cases to measurable business results.
- Lead QBRs and strategic reviews to demonstrate impact, align priorities, and define next-step initiatives.
- Analyze adoption and usage trends to quantify value delivered, extract insights from large datasets, identify gaps, and drive financially grounded commercial recommendations and strategic opportunities.
- Position Datadog as a critical observability platform enabling reliability, efficiency, and informed decision-making.
- Own and project-manage onboarding for new customers.
- Collaborate with AEs, SEs, TAMs, Product, Support, Enablement, and other technical teams to ensure consistent value delivery and messaging.
- Align customers’ technical and business objectives with Datadog platform offerings using an understanding of observability and security platforms.

## Requirements
- 3+ years of experience in Customer Success or Account Management.
- Experience managing a broad portfolio of accounts, including large enterprise corporate accounts.
- Experience working with Fortune 1000 companies and global brands across industries.
- Strong communication skills, exceptional attention to detail, and the ability to tailor communication to CTOs, VPs of Engineering, and DevOps professionals.
- Experience in the B2B technology or SaaS space.
- Ability to travel for customer onsite visits and events as required.
- Fluency in written and spoken English and German.

## Benefits
- Best-in-breed onboarding.
- Generous global benefits.
- Intra-departmental mentor and buddy program.
- New-hire stock equity (RSUs) and employee stock purchase plan (ESPP).
- Continuous professional development, product training, and career pathing.
- Inclusive company culture with opportunities to join Community Guilds and Inclusion Talks.
- Benefits may vary based on country of employment and employment type.

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