# Senior Manager, Strategic Technical Consulting

**Company:** [Ramp](https://hotfix.jobs/companies/ramp)
**Location:** New York, NY, San Francisco, CA
**Role:** Solutions Architecture
**Salary:** $235k – $358k/yr
**Experience:** 8+ years
**Skills:** Technical Consulting, Solutions Architecture, ERP, NetSuite, Sage Intacct, Oracle, Workday Financials, Microsoft Dynamics, APIs, SSO, HRIS, Accounting Workflows, Customer Activation, Professional Services, Capacity Planning
**Posted:** 2026-08-24

> Leads strategic post-sales technical consulting for Ramp’s largest accounts, overseeing enterprise implementations, escalations, delivery operations, and team growth. Requires 8+ years in technical consulting or related services, substantial enterprise experience, and 3+ years managing individual contributors.

## Job Description

## Responsibilities
- Lead and grow the Strategic Technical Consulting team, including coaching senior and principal consultants, hiring, onboarding, performance management, and career architecture.
- Own post-sales technical implementation for Ramp’s largest accounts, from discovery and solution design through go-live, adoption, and expansion.
- Co-own activation milestones with Customer Activation and establish shared accountability for time-to-value.
- Serve as the terminal escalation point for ERP integration failures, custom API work, at-risk go-lives, and re-scoped pre-sales commitments.
- Define the Strategic delivery model, including scoping standards, solution design reviews, staffing and capacity models, and quality standards.
- Run the function using capacity forecasts, workload balancing, KPIs, coaching, and planning.
- Partner with Customer Activation, Strategic CSM and AM, Sales, Product, Engineering, and GTM Ops on roadmap, feedback loops, and segment strategy.
- Translate customer insights into product influence and establish operating precedent in ambiguous, high-stakes situations.

## Requirements
- 8+ years in technical consulting, solutions architecture, implementation, or professional services, including substantial enterprise or strategic-account experience.
- 3+ years managing individual contributors and owning team-level outcomes; experience managing senior or principal-level ICs preferred.
- Experience owning post-sales implementation for large, complex, multi-entity, multi-system, executive-sponsored customers.
- Deep fluency in ERP and financial systems, APIs, SSO/HRIS integrations, and accounting workflows.
- Ability to assess enterprise solution designs and distinguish configuration, product, and customer-process problems.
- Experience building operating models between delivery and onboarding, services and customer success, or similar functions.
- Executive-grade communication and sound judgment in ambiguous, fast-changing environments.

## Nice to Have
- Experience with Workday, NetSuite/Oracle, Sage Intacct, or Coupa, or in a Big 4/systems-integrator implementation practice.
- Background in fintech, spend management, or AP automation.
- Experience scaling a technical consulting or professional services function.
- Experience managing managers or team leads, or building a technical IC career ladder.

## Compensation and Benefits
- Salary: $235,000–$358,000.
- Flexible PTO, home-office equipment, health and wellness stipend, intra-office travel budget, and weekly coffee stipend.
- United States benefits include 100% medical, dental, and vision coverage for employees, One Medical membership, 401(k) with employer match, fertility HRA, parental leave, pet insurance, and in-office perks.
- Relocation expense coverage to New York City or San Francisco, if needed.
- Canada and United Kingdom benefits include country-specific medical, retirement, parental-leave, and wellbeing coverage.

## Similar jobs

- [Senior Solutions Architect - LATAM](https://hotfix.jobs/jobs/a6433022-1f03-4f46-8887-94928a9d493e) - Intercom - San Francisco, CA - $231k – $276k/yr
- [Senior Customer Engineer, SLED West](https://hotfix.jobs/jobs/8cdcbf77-7f46-4382-9962-caa3635c7f47) - Cloudflare - San Francisco, CA - $231k – $290k/yr
- [Manager, Technical Deployment](https://hotfix.jobs/jobs/c11a6644-294b-4ac7-a992-fc6957c362a2) - Anthropic - New York, NY - $240k – $450k/yr
- [Senior Manager, Solutions Architecture](https://hotfix.jobs/jobs/52096c0e-d269-4234-8244-4d31017ee23c) - Cohere - Remote - $240k – $306k/yr
- [Senior Forward Deployed Engineer](https://hotfix.jobs/jobs/1ec1210b-a432-43f7-a829-250f5b69367c) - Tines - Remote - $230k – $280k/yr

**Apply:** https://hotfix.jobs/jobs/8332eaf0-7201-4d51-bfd7-eb6b2f939c5c
**Canonical:** https://hotfix.jobs/jobs/8332eaf0-7201-4d51-bfd7-eb6b2f939c5c