# Customer Enablement Specialist

**Company:** [RSA](https://hotfix.jobs/companies/rsa)
**Location:** Cairo, Egypt
**Role:** Customer Success
**Experience:** 5+ years
**Skills:** Customer Communities, Customer Enablement, Customer Education, Google Analytics 4, Salesforce Experience Cloud, Learning Management Systems, Business Intelligence, Knowledge Management, Customer Journey Mapping, Artificial Intelligence, Chatbots, Dashboarding
**Posted:** 2026-06-29

> Owns the RSA Community experience and strategy, connecting digital community engagement with training, self-service, Customer Success, and Support. The role requires at least five years of relevant SaaS or technology experience, strong analytics, and cross-functional stakeholder management.

## Job Description

## Responsibilities

### Community Strategy & Frontend
- Own the strategy and frontend experience of the RSA Community.
- Design Community structure, navigation, and content surfacing for optimal customer engagement.
- Continuously evolve Community as the primary customer-facing enablement experience.
- Lead digital enablement innovation, including Community-led and AI-powered enablement initiatives.

### Reporting & Analysis
- Own reporting and analytics for Community and customer enablement performance.
- Analyze customer behavior across Community, LMS, and self-service experiences using Google Analytics 4, community analytics, and business intelligence tools.
- Translate insights into actionable improvements that drive engagement, adoption, and satisfaction.
- Build and maintain dashboards measuring impact across the customer enablement journey.

### Customer Education Collaboration
- Partner with Education Services teams, including program managers, training administrators, and instructional designers, to connect Community with training programs, the LMS, and content.
- Ensure Customer Education programs are surfaced and amplified through Community.
- Drive integration between training experiences and Community engagement.

### Customer Success & Support Collaboration
- Partner with Customer Success to embed Community and enablement into the customer success motion.
- Partner with Support to embed Community and enablement into the customer support experience, including knowledge-base integration.
- Provide insights and adoption signals to Customer Success Managers and Support teams.
- Connect Education, Community, Customer Success, and Support.

## Requirements
- 5+ years of experience in customer community, customer enablement, customer education, customer success, or digital learning in a SaaS or technology environment.
- Bachelor's degree or demonstrated equivalent experience.
- Experience working with or driving customer communities, self-service experiences, or digital enablement platforms.
- Strong analytical skills and experience interpreting customer behavior and engagement data.
- Excellent written and verbal communication skills in English.
- Strong cross-functional collaboration and stakeholder management skills.

## Nice-to-Haves
- Hands-on experience with community platforms, knowledge management systems, or digital learning ecosystems such as Salesforce Experience Cloud.
- Experience embedding enablement into Customer Success or Support customer journeys.
- Exposure to AI-driven enablement tools, including chatbots, learning automation, and recommendation engines.
- Customer journey mapping and lifecycle design experience.

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