# Seller Systems Team Lead

**Company:** [Stripe](https://hotfix.jobs/companies/stripe)
**Location:** Bengaluru, India
**Role:** Support Engineering
**Experience:** 9+ years
**Skills:** Operational Management, Team Leadership, Customer Support, Technical Support, Troubleshooting, Performance Management, Workforce Planning, Scheduling, Process Improvement, Root Cause Analysis, Data Analysis, Cross-Functional Collaboration
**Posted:** 2026-09-03

> Leads a Bengaluru-based Seller Systems operations team in a player-coach role, overseeing performance, staffing, escalations, and associate development while improving workflows and user experiences. Requires 9+ years in user-facing support or operations and 3+ years leading or mentoring teams.

## Job Description

## Responsibilities
- Lead the day-to-day operational performance of a team of Seller Systems Operations Associates, including quality, productivity, service-level, and other team goals.
- Set expectations, priorities, and performance goals for individuals and the team.
- Manage team capacity, scheduling, and work allocation to ensure critical workflows are covered and completed accurately and on time.
- Coach Associates on troubleshooting, process knowledge, communication, and judgment in resolving user issues.
- Conduct development conversations, provide constructive feedback, complete performance reviews, and address performance concerns with management and People team partners.
- Build a collaborative, inclusive team environment.
- Serve as an escalation point for complex operational or user issues.
- Partner with global operations specialists and business process owners to run critical Internal Systems workflows.
- Identify recurring issues, process gaps, and manual work; lead improvements that increase quality, reduce effort, and improve user experience.
- Use operational data and team insights to surface trends, risks, and opportunities.
- Collaborate with cross-functional teams to improve products, processes, tools, and user-facing communications.
- Support hiring, onboarding, training, and ramping of new team members.
- Help build operating culture, team practices, and capabilities of the Bengaluru Delivery Center.

## Requirements
- 9+ years of experience in customer support, technical support, operations, or another internal or external user-facing environment.
- 3+ years of experience leading, supervising, or formally mentoring an operations, support, or user-facing team.
- Experience leading teams that support technical products, platform users, or complex operational workflows.
- Experience managing operational work against defined quality, productivity, or service-level goals.
- Strong written and verbal communication skills.
- Experience coaching others and supporting professional development.
- Strong analytical thinking and problem-solving skills, including root-cause identification and practical improvements.
- Ability to prioritize effectively and make sound decisions in a fast-moving, structured environment.
- Process-oriented mindset with a track record of improving workflows, reducing manual effort, or improving user experiences.
- Experience working effectively with cross-functional stakeholders.
- User-first mindset and interest in learning technical products, systems, and processes.
- Ability to work from the Bengaluru office on the night shift.

## Nice-to-haves
- Experience using operational data to manage performance, identify trends, and prioritize improvements.
- Experience supporting hiring, onboarding, workforce planning, or scheduling for an operations team.
- Experience working with global teams across time zones.

## Similar jobs

- [Senior Technical Solutions Engineer](https://hotfix.jobs/jobs/727c9a8c-fc52-4da9-977c-6ddfaa9f75c2) - Databricks - Bengaluru, India
- [Lead Support Engineer](https://hotfix.jobs/jobs/f6597c5e-33c4-4aed-b193-134086affba8) - Dynamo AI - Remote
- [Senior Manager, Technical Support](https://hotfix.jobs/jobs/0ded3d68-8efc-4b4f-b164-223ab55ba167) - Kong - Bengaluru, India
- [Senior Technical Customer Support Engineer](https://hotfix.jobs/jobs/1c74d4a4-a050-42d0-860f-c979f7e22039) - Clickhouse - Remote
- [Senior Support Engineer](https://hotfix.jobs/jobs/17f52fac-eddc-41aa-9b5e-441ec673701a) - GitLab - Remote

**Apply:** https://hotfix.jobs/jobs/82dc0cc3-bc06-4c0d-9954-c1df8f6680b1
**Canonical:** https://hotfix.jobs/jobs/82dc0cc3-bc06-4c0d-9954-c1df8f6680b1