# Developer Advocate - Service Management

**Company:** [Datadog](https://hotfix.jobs/companies/datadog)
**Location:** Remote
**Role:** Developer Relations
**Experience:** 5+ years
**Skills:** Service Management, Incident Response, On-Call, SRE, DevOps, Datadog, Pagerduty, Opsgenie, Jira Cloud Platform, Python, Go, Node.js, Bash, APIs, Containers
**Posted:** 2026-08-18

> The Developer Advocate will champion service management through technical content, demos, public speaking, community engagement, and product feedback. The role requires approximately five years of production engineering experience, incident-response expertise, programming ability, and a demonstrated history of technical storytelling.

## Job Description

## Responsibilities
- Act as a subject matter expert for service management, including incident response, on-call, internal developer platforms (IDP), work management, workflow automation, agent building, and operational automation.
- Create content across formats such as demos, public speaking, blogs, documentation, webinars, open source, and research reports to build Datadog’s reputation in DevOps, monitoring, observability, and security.
- Partner with product engineering teams to build compelling demos and coach engineering teams on communication and presentation.
- Interface with open source communities to drive market messaging and develop integrations.
- Contribute to the product through feedback, documentation, or code.

## Requirements
- Approximately **5+ years of experience** as a platform engineer, site reliability engineer, DevOps engineer, or software developer, with hands-on experience responding to incidents and running production systems in complex IT environments.
- Strong understanding of service-management practices, including incident response, on-call, post-incident reviews, and service-level objectives (SLOs).
- Experience with tools such as Datadog, PagerDuty, Opsgenie, incident.io, Rootly, Jira Cloud Platform, Cortex, or similar.
- Passion for helping teams address organizational and technical challenges.
- Approximately **2+ years of experience** creating compelling technical content, such as written content, conference talks, workshops, live streams, videos, open source contributions, or community events.
- Publicly available technical writing samples, blog posts, demos, or presentation recordings.
- Comfort with at least one scripting or programming language and familiarity with APIs, IaaS cloud services, and containers.
- Self-directed interest in exploring and learning new technologies and languages.

## Nice-to-haves
- Hands-on ITSM platform experience with ServiceNow or Jira Service Management.
- Active participation in SRE, DevOps, or incident-response communities.

## Compensation and Benefits
- Datadog encourages candidates to apply even if they do not meet every qualification and supports people from all backgrounds.

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