# Renewal Account Manager

**Company:** [Kong](https://hotfix.jobs/companies/kong)
**Location:** Unspecified
**Role:** Account Management
**Skills:** Salesforce, CRM, SaaS, Account Management, Customer Success, Contract Negotiation, Renewal Management, Customer Health Data, Usage Metrics
**Posted:** 2026-09-09

> Manages customer renewals across an assigned SaaS portfolio, handling quotes, negotiations, churn mitigation, and expansion opportunities. Requires account management or customer success experience, Salesforce proficiency, strong communication, and analytical skills.

## Job Description

## Responsibilities
- Own and manage the renewal process for an assigned customer portfolio.
- Engage customers before renewal dates to discuss contract terms, value realization, and future needs.
- Prepare and present renewal quotes, proposals, and contracts using Salesforce and other tools.
- Collaborate with Customer Success Managers and Sales Engineers to address customer questions and technical requirements.
- Identify at-risk renewals and develop strategies to mitigate churn.
- Negotiate contract terms and pricing to achieve mutually beneficial outcomes.
- Identify and pursue upsell and cross-sell opportunities during the renewal process.
- Provide management feedback on trends, challenges, and process improvement opportunities.

## Requirements
- Experience in account management, renewals, or customer success in a SaaS or technology environment.
- Ability to manage multiple accounts and prioritize tasks effectively.
- Strong communication and negotiation skills with a customer-centric approach.
- Experience with CRM systems such as Salesforce.
- Analytical mindset with the ability to interpret customer health data and usage metrics.
- Ability to collaborate across departments and work independently.

## Nice-to-haves
- Familiarity with renewal tools.

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**Canonical:** https://hotfix.jobs/jobs/82388089-8000-4ffc-87ad-dc47bcecf579