# Client Success Manager (CSM) - Storage Division (Future Openings)

**Company:** [Storable](https://hotfix.jobs/companies/storable)
**Location:** Remote
**Role:** Customer Success
**Experience:** 2+ years
**Skills:** Vitally, Gong, CRM, SaaS, Client Success Platforms, Data Analysis, Business Reviews, Consultative Selling, Account Management, Self-Storage Industry
**Posted:** 2026-04-22

> Manages client relationships in the self-storage industry, driving adoption, retention, expansion, and ROI through business reviews, metrics monitoring, and cross-functional collaboration. Requires 2+ years in client success or account management with strong communication and SaaS tool experience.

## Job Description

## Primary Responsibilities (All Levels)
- Own client relationships within the self-storage industry, acting as a strategic advisor to drive adoption and expansion.
- Conduct Business Reviews to reinforce the ROI of Storable's solutions and align on future strategies.
- Identify upsell and cross-sell opportunities based on business objectives and product fit.
- Monitor key client metrics, proactively addressing risks and implementing engagement strategies to improve retention.
- Serve as a subject matter expert (SME) on self-storage industry trends and best practices.
- Act as a liaison between clients and internal teams (Product, Engineering, Marketing) to advocate for feature enhancements.
- Utilize Client Success platforms (e.g., Vitally, Gong) and CRM tools to track engagement and develop data-driven recommendations.

## Additional Responsibilities by Level

### Client Success Manager (CSM)
- Manage a portfolio of standard to mid-market clients.
- Drive day-to-day adoption and engagement of Storable's solutions.
- Focus on proactive problem-solving and retention strategies.
- Collaborate with internal teams to enhance the client experience.

### Senior Client Success Manager (Sr. CSM)
- Manage high-value or complex accounts, acting as a trusted advisor.
- Lead high-impact Executive Business Reviews, providing strategic insights and ROI assessments.
- Develop tailored success strategies that drive client expansion and operational efficiency.
- Mentor junior CSMs, sharing best practices and assisting in complex account situations.
- Partner with leadership on process improvements and contribute to evolving Storable's Client Success methodology.

### Principal Client Success Manager (Principal CSM)
- Oversee Storable's largest and most complex clients, ensuring they achieve long-term business success and maximum ROI.
- Serve as a trusted executive advisor, influencing client leadership teams on operational strategies and technology adoption.
- Lead enterprise-level engagements, such as high-stakes business reviews and strategic planning discussions.
- Drive customer success innovation, collaborating with leadership to enhance engagement models and best practices.
- Mentor and coach senior and mid-level CSMs, fostering a culture of excellence.
- Represent Storable as an industry thought leader, participating in events, panels, and customer advisory boards.

## Required Skills & Experience (All Levels)
- Strong relationship management and proactive engagement skills.
- Experience with Client Success platforms (e.g., Vitally, Gong) and CRM tools.
- Excellent communication and presentation skills, with the ability to lead discussions with key stakeholders.
- Ability to analyze client data, identify trends, and develop strategic action plans.
- Strong problem-solving mindset, with experience in consultative selling and business reviews.

## Additional Requirements by Level

### Client Success Manager (CSM)
- 2-4 years of experience in Client Success, Account Management, or a related role in SaaS or self-storage.
- Experience in managing mid-market client relationships.
- Strong organizational skills and ability to manage multiple accounts.

### Senior Client Success Manager (Sr. CSM)
- 5+ years of experience in Client Success, Account Management, or a related role in the storage or SaaS industries.
- Proven success in delivering measurable business impact through strategic client relationships.
- Strong executive communication and presentation skills.
- Experience in mentoring and developing junior team members.

### Principal Client Success Manager (Principal CSM)
- 10+ years of experience in enterprise-level Client Success or Strategic Account Management.
- Expertise in managing executive relationships and leading business transformation initiatives.
- Strong analytical skills, with the ability to interpret complex customer data and develop actionable insights.
- Experience in customer success innovation (automation, AI-driven engagement, predictive analytics).
- Proven ability to scale Client Success operations and contribute to company-wide strategies.

## Preferred Skills & Experience
- Experience leading client success initiatives, such as retention programs, expansion planning, or customer advocacy.
- Deep expertise in the self-storage industry, including key metrics and operational challenges.
- Background in change management and business consulting for technology adoption.
- Willingness to travel as needed for client engagements and industry events.

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