# Implementation Manager

**Company:** [Avoca](https://hotfix.jobs/companies/avoca)
**Location:** New York, NY
**Role:** Solutions Architecture
**Salary:** $130k – $190k/yr
**Experience:** 4+ years
**Skills:** APIs, Webhooks, Integration Patterns, Prompt Engineering, Workflow Configuration, Project Management, Technical Account Management, Solutions Architecture, Technical Customer Success, B2B Saas Implementation
**Posted:** 2026-06-05

> Own post-sales onboarding and implementations for AI conversational agents at a Series B startup. Act as product expert and project manager, configuring integrations, workflows, and AI prompts while managing multiple B2B client deployments.

## Job Description

## What You’ll Do
- Lead end-to-end implementations, owning project management, stakeholder communication, and client accountability from kickoff through go-live.
- Gather and document client business requirements and translate them into clear technical specifications that achieve customer goals through product expertise and best practices.
- Configure and iterate on prompting and workflows to drive call handling quality, conversion rates, and revenue impact.
- Partner with Product and Engineering to stay current on new features and build repeatable implementation playbooks and scalable success frameworks.
- Design and deliver tailored training and education on Avoca products to drive client proficiency and product adoption.
- Lead testing efforts including configuration QA, client testing coordination, and issue triage and resolution to ensure high-quality deployments.
- Provide go-live support by coordinating launch activities, monitoring production volume, and transitioning clients to post-launch teams seamlessly.
- Advocate for product improvements that matter most to implementation clients.

## What You'll Bring
- 2-5 years working at B2B startups in software implementation, technical account management, solutions architecture, or technical customer success, or more than 4 years of overall experience.
- Demonstrated fluency with APIs, webhooks, and integration patterns, including the ability to read and discuss payloads, auth models, and error handling.
- Experience configuring prompting, workflow logic, and system integrations in AI, SaaS, or enterprise software contexts.
- Strong project management skills with experience managing multiple concurrent software delivery projects for B2B clients.
- Clear, direct communicator who can simplify complexity for both technical and non-technical audiences.
- Self-motivated and comfortable operating in fast-moving, high-growth environments, with a track record of owning processes end-to-end.

## Who You Are
- Self-motivated, entrepreneurial, and comfortable operating in fast-moving, high-growth environments.
- Thrives on owning processes end-to-end and balancing multiple initiatives simultaneously.
- Autonomous, self-directed, and comfortable working with ambiguity.
- A proactive and effective communicator.
- Collaborative, organized, and efficient.
- Eager to work in person at our NYC office full-time.

## Benefits
- Comprehensive medical, dental, and vision insurance
- Company-sponsored 401(k) through Vestwell
- Flexible PTO plus U.S. federal holidays
- Company-wide off-sites
- Daily in-office lunch through Parkday
- Dinner covered when working late
- Commuter benefits and late-night rideshare
- Standing desks and workspace accommodations available on request
- All core tools and software provided

## Similar roles

- [Professional Services Consultant](https://hotfix.jobs/jobs/fa3cd9c1-ba41-4cd5-a193-0710c4bb8d90) - Sift - Remote - $130k – $185k/yr
- [Implementation Manager](https://hotfix.jobs/jobs/5912830c-2e1b-485b-9bae-fa4f3eaebec4) - Odyssey - Remote - $130k – $160k/yr
- [GRC Engineer](https://hotfix.jobs/jobs/e6d9de23-36d7-4ef5-96b4-5b8a3908e9f6) - Zania - San Francisco, CA - $130k – $170k/yr
- [Solutions Architect](https://hotfix.jobs/jobs/351f0eb9-c028-447c-9add-d4ad65140d88) - Blink - Boston, MA - $130k – $160k/yr
- [Implementation Manager](https://hotfix.jobs/jobs/cf214f16-00bd-4848-a01d-8c99d76495a7) - Vesta - Remote - $130k – $170k/yr

**Apply:** https://hotfix.jobs/jobs/81244c0f-aeb6-4c86-9685-8958a7d2a4d3
**Canonical:** https://hotfix.jobs/jobs/81244c0f-aeb6-4c86-9685-8958a7d2a4d3