# Senior Engineering Manager, Twilio’s Conversational Agents

**Company:** [Twilio](https://hotfix.jobs/companies/twilio)
**Location:** Remote
**Role:** Engineering Management
**Salary:** $207k – $259k/yr
**Experience:** 5+ years
**Skills:** LLMs, Artificial Intelligence, Production Engineering, Modern Programming Languages, Technical Design, Roadmap Planning, Reliability Engineering, Security, Compliance, Customer Feedback, Product Development
**Posted:** 2026-08-18

> Leads engineering strategy, execution, and team development for secure, reliable AI agent systems that consume Twilio platform capabilities and support internal operations. Requires hands-on production engineering experience, engineering management experience, and strong technical leadership.

## Job Description

## Responsibilities
- Lead the engineering strategy and execution for enabling customer AI agents to securely and reliably consume Twilio platform capabilities.
- Build and scale systems that power AI agents for Twilio’s internal business operations, improving efficiency and automation.
- Collaborate across product, platform, security, and go-to-market teams to identify high-impact AI agent use cases and deliver production-ready solutions.
- Hire, mentor, and develop managers and engineers across a rapidly evolving technical space.
- Establish clear metrics, perform roadmap planning, and ensure reliability, compliance, and continuous improvement.
- Acquire new technical skills and knowledge in a fast-paced, high-delivery environment.

## Requirements
- 5+ years of hands-on experience as an engineer writing production-grade code in a modern programming language.
- 3+ years of experience directly supervising teams of engineers across different disciplines.
- Experience fostering a culture of technical excellence and guiding teams through technical design decisions.
- Proven track record of shipping products to production, testing ideas early with customers, and iterating rapidly based on feedback.
- Strong customer focus.
- Excellent written and verbal communication skills.
- Passion for emerging technologies and staying current with their latest developments.

## Nice-to-haves
- Experience building a product from idea to product-market fit.
- Experience leading products or features that leverage large language models (LLMs).
- A hands-on builder mindset, demonstrated through professional work or hobbies.

## Compensation and benefits
- Estimated annual pay ranges for eligible locations:
  - Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont, or Washington, D.C.: **$207,200–$259,000**
  - New York, New Jersey, Washington State, or California outside the San Francisco Bay Area: **$219,360–$274,200**
  - San Francisco Bay Area, California: **$243,680–$304,600**
- May be eligible for an equity plan and corporate bonus plan.
- Benefits generally include health insurance, a 401(k) retirement account, paid sick time, paid personal time off, and paid parental leave.
- Offerings vary by location.

## Similar jobs

- [Senior Engineering Manager - Payments Experience](https://hotfix.jobs/jobs/0c3361e1-6d12-479e-a3aa-fbd5898fc70f) - Rippling - San Francisco, CA - $207k – $345k/yr
- [Senior Engineering Manager, AI Onboarding & Growth](https://hotfix.jobs/jobs/bb9c8c6a-90dd-4f1c-81e1-097c2a9b8aca) - Rippling - New York, NY - $207k – $345k/yr
- [Engineering Manager, Segmentation](https://hotfix.jobs/jobs/d3de6db0-5f18-4091-881e-426e910c376b) - Attentive - Remote - $210k – $240k/yr
- [Engineering Lead - Infrastructure and Reliability](https://hotfix.jobs/jobs/fb7882ac-7d4b-41c7-aeae-05f82e052554) - Narmi - New York, NY - $210k – $237k/yr
- [Manager, Risk Strategy](https://hotfix.jobs/jobs/c44225e3-3263-497f-ac30-753806a8f2fc) - SentiLink - Remote - $210k – $240k/yr

**Apply:** https://hotfix.jobs/jobs/80a8681a-b706-4041-9044-a68646bdd1be
**Canonical:** https://hotfix.jobs/jobs/80a8681a-b706-4041-9044-a68646bdd1be