# Implementation Specialist

**Company:** [Honor](https://hotfix.jobs/companies/honor)
**Location:** Remote
**Role:** Solutions Architecture
**Salary:** $68k – $75k/yr
**Experience:** 2+ years
**Skills:** Onboarding, training, customer service, Compliance, Risk Management, care planning, project coordination, Stakeholder Communication, i-9 verification
**Posted:** 2026-08-11

> Leads onboarding for Care Professionals and manages client transitions, care-plan verification, compliance, and risk resolution. The role requires at least two years of relevant experience, strong communication and organizational skills, and frequent travel to franchise locations.

## Job Description

## Responsibilities
- Lead in-person and virtual onboarding sessions for groups of 1–15 Care Professionals.
- Manage client transitions and refine care plans with franchise teams.
- Identify and resolve onboarding, scheduling, service, and transition risks.
- Verify employment documentation, including I-9s and licensure, and review client contracts and profiles for compliance.
- Travel to franchise locations 30–40% of the time for onboarding, meetings, and operational support; occasional weekend work may be required.
- Serve as the primary liaison for franchise owners and internal teams.
- Lead internal and external meetings to support communication and issue resolution.
- Partner with Field Teams, Market Operations, and Hiring teams.
- Balance urgent client transition needs with scheduled Care Professional training.

## Requirements
- High school diploma or equivalent required; bachelor’s degree or relevant experience preferred.
- At least 2 years of experience in onboarding, training, customer service, or compliance-related roles.
- Strong organizational, verbal, and written communication skills.
- Critical-thinking, problem-solving, and risk-management abilities.
- Understanding of state and federal employment compliance and care delivery regulations.
- Familiarity with virtual and in-person training methodologies.
- Ability to manage sensitive employee and client information with integrity and confidentiality.
- Ability to work independently, collaborate cross-functionally, adapt to shifting priorities, and travel frequently.

## Preferred Qualifications
- 3–5 years of experience in healthcare, home care, franchising, or operations.

## Compensation and Benefits
- Hiring salary range: **$67,500–$75,000 USD**.
- Bonus eligibility may be considered based on implementation success.
- Equity and 401(k) with up to a 4% employer match.
- Medical, dental, and vision coverage, including zero-cost employee plans.
- Employer-paid short-term disability, long-term disability, and life insurance.
- Paid time off, mental health benefits, wellness programs, and discount programs.

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