# Senior Product Operations Manager

**Company:** [Harvey](https://hotfix.jobs/companies/harvey)
**Location:** San Francisco, CA
**Role:** Product Operations
**Salary:** $178k – $210k/yr
**Experience:** 5+ years
**Skills:** Voice Of Customer, Analytics Dashboards, KPIs, Roadmap Prioritization, Launch Coordination, Early Access Programs, Customer Feedback Loops, Raci Structures, Ai Products, Saas Operations
**Posted:** 2025-10-09

> Senior Product Operations Manager bridges Product, Engineering, and GTM teams by building scalable processes, Voice of Customer systems, and launch programs for AI-native legal products. Requires 5+ years in product ops at high-growth tech/SaaS firms, cross-functional alignment skills, and experience with ambiguity.

## Job Description

## What You’ll Do

### Inputs to Product Teams
- Build and maintain Voice of Customer systems that synthesize feedback from law firm partners, in-house clients, CSMs, and sales into actionable product signals
- Establish rigorous mechanisms for measuring product success and user impact, including analytics dashboards, KPIs, and clear hypotheses
- Create high-leverage engagement points with customers and partners throughout the product lifecycle — from alpha through post-GA
- Streamline key decision points across teams, reducing friction and improving prioritization quality

### Ops of the Product Org
- Own and improve core product development processes, tooling, and team rituals (planning cycles, monthly reviews, roadmap prioritization, etc.)
- Build reliable run-of-business systems that scale as Harvey grows — launch calendars, intake frameworks, RACI structures
- Drive cross-functional alignment between Product, Engineering, Marketing, Sales, and Customer Success
- Facilitate roadmap planning by coordinating stakeholder inputs and maintaining transparency across the org

### Outputs from Product Teams
- Design and run Early Access Programs and alpha testing programs that validate product-market fit and surface refinement signals before broad release
- Own launch coordination end-to-end — ensuring timely, high-confidence rollouts with clear success metrics and post-launch monitoring
- Maintain cross-team roadmap visibility that keeps GTM, Legal, and leadership aligned on what's shipping and why
- Make it clear across Harvey what Product is building, how it's progressing, and what's coming next
- Optimize operational workflows to ensure agility and scalability as the company grows

## What You Have
- 5+ years in Product Operations, Product Management, or a closely related operational role at a high growth tech or SaaS company
- You've built processes and programs from scratch and scaled them thoughtfully — not just inherited and maintained them
- Experience working with AI-native products, ideally in a domain where model quality and output reliability are central to the user experience
- Strong ability to translate complex qualitative and quantitative data — usage metrics, feedback themes, retention signals — into clear recommendations and roadmap inputs
- Proven ability to drive alignment across Product, GTM, and Engineering without direct authority
- Hands-on experience with launch coordination, EAPs, or customer feedback loops in a fast-moving product environment
- You're a natural bridge builder: fluent in strategy, comfortable in the weeds, and skilled at creating clarity where none exists

## Compensation
**$178,000 - $210,000 USD**

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