# Enterprise Customer Success Manager — East

**Company:** [Sigma](https://hotfix.jobs/companies/sigma)
**Location:** New York, NY
**Role:** Customer Success
**Salary:** $132k – $165k/yr
**Experience:** 7+ years
**Skills:** Customer Success, Account Management, Analytics, Business Intelligence, Net Dollar Retention, SQL, Data Lakes, Data Warehouses, Hybrid Cloud, Data Visualization, Snowflake, Databricks, Amazon Redshift, Google Bigquery, ETL
**Posted:** 2026-08-21

> Manages strategic enterprise customer relationships for Sigma Computing in the eastern region, driving adoption, retention, and account growth through analytics expertise, success planning, and advocacy. Requires 7+ years in customer success, account management, or consultative SaaS roles, plus fluent Spanish and enterprise data platform knowledge.

## Job Description

## Responsibilities
- Build and maintain relationships with decision-makers and influencers across high-value enterprise accounts.
- Use analytics and business intelligence expertise to help customers optimize their use of Sigma Computing’s platform and derive actionable insights.
- Develop strategies to maximize net dollar retention through upselling, cross-selling, proactive engagement, and churn reduction.
- Advocate with the product team for features, enhancements, and integrations that improve customer satisfaction and retention.
- Develop and execute customer success plans aligned with business goals.
- Design and deliver training sessions, webinars, and workshops to increase product adoption and engagement.

## Requirements
- Bachelor’s or master’s degree in Business, Analytics, Computer Science, or a related field.
- 7+ years of experience in customer success, account management, or consultative roles within SaaS, analytics, or business intelligence.
- Experience navigating complex enterprise sales environments with multiple priorities and stakeholders.
- Strong analytical, problem-solving, communication, and interpersonal skills.
- Demonstrated ability to manage and grow customer accounts, with a focus on net dollar retention.
- Fluent Spanish and business-level customer communication ability.
- Understanding of enterprise data architecture, including data lakes, data warehouses, and hybrid cloud environments.
- Experience with SQL, ETL, data visualization tools, cloud-based analytics platforms, and production business intelligence solutions.
- Startup experience.

## Preferred Technologies
- Snowflake
- Databricks
- Amazon Redshift
- Google BigQuery

## Compensation and Benefits
- Base salary range: **$132k–$165k annually**.
- Variable pay based on goal achievement.
- Stock options and comprehensive benefits.
- Equity, health benefits, flexible time off, paid bonding time, 401(k) options, commuter and FSA benefits, lunch program, and a dog-friendly office.

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