# Quality Program Lead, X Safety

**Company:** [xAI](https://hotfix.jobs/companies/xai)
**Location:** Bastrop, TX
**Role:** Other
**Experience:** 5+ years
**Skills:** quality management, content moderation, trust and safety, AI Tools, SQL, Looker, Tableau, Data Analytics, Root Cause Analysis, Project Management
**Posted:** 2026-07-23

> Lead the end-to-end Quality Assurance program for content moderation at SpaceXAI, overseeing global operations, vendor frameworks, AI-driven analytics, team management, and continuous improvements to ensure policy compliance, user safety, and operational excellence in Trust & Safety workflows.

## Job Description

## Responsibilities
- Develop and maintain a comprehensive Quality program to ensure a consistent, safe user experience.
- Leverage AI-driven tools for quality monitoring, content moderation performance analysis, and predictive error detection.
- Oversee the content moderation quality frameworks across both captive and third-party vendor operations.
- Manage a high-performing team of Quality Analysts, including full-time employees and contractors.
- Collaborate with Operations Managers, Site Leads, and Vendor Operations to drive continuous quality improvements.
- Define precise audit sampling methodologies and construct robust quality processes for policy workflows.
- Design and implement scalable, standardized quality assessment processes globally.
- Lead process excellence frameworks to maximize community safety and operational accuracy.
- Reduce workflow complexity through process automation, standard operating procedures, and strategic mapping.
- Review and minimize policy escalations resulting from moderation errors across delivery sites.
- Recommend continuous enhancements to internal moderation tools, safety policies, procedures, and training programs.
- Drive targeted operational improvements through thorough root cause analysis.
- Build and sustain a data-driven Quality Program enabled by AI analytics to enhance policy accuracy and operational efficiency.
- Design specific quality assessment and feedback mechanisms tailored to high-volume content moderation operations.
- Create and manage regular quality audits, checklists, and comprehensive summary reports detailing compliance and edge-case exceptions.
- Maintain rigorous QA documentation, including action item logs and policy calibration trackers.
- Drive individual moderator audits, monitor process compliance, and execute targeted performance tracking for bottom-quartile agents.
- Conduct specialized root cause analysis studies on performance trends, presenting courses of action to stakeholders for policy calibration.
- Report routinely on quality program activities and leverage analytics to improve overall operational effectiveness.

## Basic Qualifications
- Bachelor’s degree in a relevant field or equivalent practical experience.
- 4–5 years of quality management experience specifically within captive and vendor content moderation or trust and safety operations.
- Proven experience managing and leading teams of Quality Analysts.
- Deep expertise in designing, scaling, and running global alignment and calibration processes.
- Strong data analytics capabilities, including sampling methodology, coaching frameworks, and performance insights.
- Excellent project and program management skills with a track record of cross-functional collaboration.
- Skilled in executive-level communication and influencing operational stakeholders across multiple sites.
- Experience leveraging AI tools and automated platforms to enhance quality management workflows.

## Preferred Skills and Experience
- Demonstrated ability to collect, analyze, and visualize complex trend data to inform strategic policy decisions.
- Proficiency with business intelligence and dashboard tools such as SQL, Looker, Tableau, or equivalent data visualization platforms.
- Familiarity with AI-powered moderation analytics, automated scoring, and operational optimization platforms.

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