# Customer Engineer (West Coast)

**Company:** [LangChain](https://hotfix.jobs/companies/langchain)
**Location:** Remote
**Role:** Sales Engineering
**Salary:** $116k – $195k/yr
**Experience:** 5+ years
**Skills:** Python, AI/ML, LLMs, LangChain, LangGraph, Langsmith, TypeScript, JavaScript, Agent Engineering
**Posted:** 2026-04-24

> Serves as technical advisor leading onboarding, training workshops, and enablement for enterprise customers using LangSmith platform. Requires 5+ years in customer-facing technical roles and 2+ years AI/ML engineering with Python proficiency.

## Job Description

## What You'll Do
- Lead onboarding engagements for new enterprise customers, guiding them through initial setup and unblocking issues as they begin building on the LangSmith platform
- Create and deliver live, interactive training workshops to help customer teams build foundational product knowledge and agent engineering best practices
- Develop scalable enablement frameworks including technical tutorials, best-practice guides, and reference implementations
- Act as the voice of the new user, synthesizing feedback and identifying friction points to inform the product roadmap in collaboration with Product and Engineering teams
- Partner with Sales, Deployed Engineering, and Professional Services to define enablement strategies for prospective customers, demonstrating the value and ease of getting started with LangChain
- Stay at the forefront of agent engineering in industry to identify evolving trends and quickly incorporate learnings into customer enablement materials

## What We're Looking For
- 5+ years of experience in a technical, customer-facing role such as Enablement, Customer Success Engineer, Developer Advocate, or similar
- Proven software engineering experience with 2+ years focused on AI/ML applications or agents, including strong proficiency in **Python** and a deep, practical understanding of the modern AI/LLM stack
- Passion for educating users on technical topics and deep empathy for the developer experience
- Demonstrated ability to create and deliver high-quality technical training programs, including live workshops, written tutorials, documentation, and video guides
- Exceptional presentation and communication skills, with the ability to explain complex technical concepts to diverse audiences, from individual developers to enterprise stakeholders
- Capacity to operate independently in a fast-paced, ambiguous environment and manage multiple projects simultaneously
- Ability and willingness to travel up to 20% of time for customer engagements

## Preferred
- Hands-on experience building and deploying applications using **LangChain**, **LangGraph**, and **LangSmith** (or similar frameworks)
- Proficiency with **TypeScript/JavaScript** in addition to Python

## Compensation
**Base Salary $116,000-$195,000**

**Benefits** include medical, dental, and vision coverage, flexible vacation, a 401(k) plan, meals on in-office days in the US and more.

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