# Team Lead, Enterprise RCM Operations

**Company:** [Prompt Health](https://hotfix.jobs/companies/prompt-health)
**Location:** Remote
**Role:** Revenue Operations
**Salary:** $70k – $85k/yr
**Experience:** 2+ years
**Skills:** Revenue Cycle Management, Accounts Receivable, Medical Billing, Collections, Payment Posting, Claims Processing, Denial Management, Healthcare Billing, Clearinghouses, Google Workspace, Excel, Microsoft Word, Data Analysis, Change Management, Team Leadership
**Posted:** 2026-08-14

> Leads enterprise healthcare revenue cycle operations across accounts receivable, billing, payment posting, collections, and denial resolution. The role manages client partnerships, team workloads and development, root-cause analysis, reporting, and workflow improvements while requiring at least two years of billing and collections leadership experience.

## Job Description

## Key Responsibilities

### Enterprise Client Partnership & Operational Oversight
- Serve as the primary operational point of contact for assigned enterprise client accounts related to Accounts Receivable, Billing, Payment Posting, and revenue cycle workflows.
- Develop expert knowledge of client workflows, payer behavior, operational processes, provider nuances, and account-specific requirements.
- Function as an extension of the client’s revenue cycle team and maintain strong working relationships with client stakeholders.
- Partner with Client Success Managers on client health, operational alignment, escalations, and performance initiatives.
- Identify workflow inefficiencies, operational gaps, denial trends, and revenue cycle improvement opportunities.
- Provide revenue cycle best-practice recommendations and participate in client meetings, operational reviews, and escalation discussions.

### Revenue Cycle Performance & Root Cause Analysis
- Analyze denied and rejected claims, underpayments, payment variances, and workflow breakdowns across payer systems, clearinghouses, and internal platforms.
- Identify systemic operational issues and implement corrective actions and sustainable process improvements with internal teams and clients.
- Monitor Accounts Receivable, denial trends, aging performance, and payment anomalies.
- Serve as the first line of escalation for claim resolution, payer issues, and workflow challenges.
- Translate operational findings and account trends into actionable recommendations.

### Team Leadership & Operational Management
- Assign and prioritize weekly workloads based on client needs, claim volumes, account priorities, and service expectations.
- Oversee daily performance across Accounts Receivable, Billing, Payment Posting, and related revenue cycle functions.
- Use dashboards, reporting tools, clearinghouse data, and productivity metrics to monitor quality and task completion.
- Identify operational risks, workflow bottlenecks, and performance concerns while driving accountability and resolution.
- Ensure end-of-month processes, reconciliations, and reporting deliverables are completed accurately and on time.
- Support adherence to internal workflows, payer requirements, and client expectations.

### Training, Coaching & Team Development
- Facilitate onboarding and ongoing training across client workflows, payer requirements, systems, and operational processes.
- Coach team members on claim preparation, submission quality, denial resolution, payment posting, and Accounts Receivable follow-up.
- Conduct 1:1 meetings, team syncs, and development discussions focused on performance, accountability, and growth.
- Mentor team members on operational problem-solving, client communication, and revenue cycle best practices.
- Foster collaboration, continuous improvement, operational ownership, and high-quality client support.

### Reporting, Analytics & Strategic Support
- Generate, review, and distribute monthly reporting on Accounts Receivable performance, patient balances, refund balances, denial trends, payment variances, and operational KPIs.
- Leverage AR Aging Reports, Denial/Rejection Dashboards, EOB Tracking Logs, Claim Submission Logs, Productivity Reports, and client-specific analytics.
- Ensure accurate, timely reporting for financial analysis, operational planning, and client discussions.
- Research and recommend account adjustments, write-offs, workflow enhancements, and operational improvements with supporting analysis.
- Support enterprise client audits, operational reviews, escalations, and strategic initiatives.

## Requirements
- At least 2 years of hands-on experience managing the day-to-day functions of a billing and collections team, including reviewing, coding, and collecting for professional services.
- Demonstrated proficiency in healthcare revenue cycle management.
- Ability to drive organizational change and guide teams through change-management initiatives.
- Strong leadership, team development, coaching, mentoring, and situational assessment skills.
- Proven ability to foster continuous improvement and build high-performing teams.
- Proficiency with Google for Business, Microsoft Excel, Microsoft Word, and related software applications.
- Familiarity with healthcare billing and collections clearinghouses and SaaS products is highly desirable.

## Compensation & Benefits
- Salary range: $70,000–$85,000 annually.
- Competitive salaries.
- Remote/hybrid environment.
- Potential equity compensation for outstanding performance.
- Flexible PTO.
- Company-paid disability and life insurance.
- Company-paid family and medical leave.
- Medical, dental, and vision insurance.
- Discounted pet insurance.
- FSA/DCA and commuter benefits.
- 401(k).
- Company-sponsored lunches.
- Complimentary subscription.

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