# Customer Success Engineer

**Company:** [Flux Auto](https://hotfix.jobs/companies/flux-auto)
**Location:** San Francisco, CA
**Role:** Customer Success
**Experience:** 3+ years
**Skills:** Pcb Design, Electrical Engineering, Circuit Troubleshooting, Flux, Hardware Design Tools, Scripting, Programming, Usage Data Analysis
**Posted:** 2026-01-06

> Empowers customers to design electronics using Flux's AI platform through technical onboarding, troubleshooting electrical issues, creating educational resources, and turning feedback into product improvements. Requires EE degree and 3+ years in customer-facing technical roles.

## Job Description

## What You’ll Do
- Provide technical onboarding and training for new customers, guiding them through Flux’s design environment and ensuring they achieve their first “aha” moment quickly.
- Diagnose and resolve electrical design challenges and application issues, leveraging your EE expertise to guide users to successful outcomes.
- Develop educational resources—docs, videos, sample designs—to scale knowledge sharing across our community.
- Gather and synthesize customer feedback to inform product priorities and improve our platform.
- Collaborate with engineering and product teams to triage bugs and drive customer‑requested features.
- Build and maintain strong relationships with customers, acting as their trusted advisor and champion within Flux.
- Analyze usage data to identify patterns of friction or churn and work with cross‑functional teams to address them.

## Who You Are
- You have a degree in Electrical Engineering (or a related field) and experience designing PCBs or electronic systems.
- You’ve spent at least 3 years in customer-facing technical roles such as customer success, solutions engineering, or field applications engineering.
- You are passionate about helping people and can translate complex technical concepts into clear, actionable guidance.
- You’re comfortable troubleshooting circuit designs and explaining trade‑offs to both technical and non‑technical stakeholders.
- You thrive in ambiguous, fast-paced startup environments and enjoy wearing multiple hats.
- Excellent written and verbal communication skills with a knack for building rapport.

**Bonus:** Experience using Flux or other hardware design tools, scripting or programming experience, and a passion for the maker community.

## Similar roles

- [Care Pro Relationship Manager](https://hotfix.jobs/jobs/959a6fd4-60b8-4706-bd6b-2f58d187b830) - Honor - Remote - $64k – $68k/yr
- [Client Manager](https://hotfix.jobs/jobs/02b086d0-57f2-4700-994e-8593e43e7811) - Honor - Remote - $64k – $69k/yr
- [Customer Success Manager, Strategic Agency](https://hotfix.jobs/jobs/41b50034-d291-48a4-90a6-673878047d5b) - Scrunch - New York, NY - $110k – $140k/yr
- [Customer Success Manager](https://hotfix.jobs/jobs/f61d4fab-c30a-4197-bef4-60fcd55b1058) - MongoDB - New York, NY - $81k – $160k/yr
- [Deliverability Specialist](https://hotfix.jobs/jobs/f0197352-2174-4c60-9ee9-31d41244dac9) - Hightouch - Remote - $160k – $200k/yr

**Apply:** https://hotfix.jobs/jobs/7ea0b044-b068-4dd0-8b0d-ec48387c6f6f
**Canonical:** https://hotfix.jobs/jobs/7ea0b044-b068-4dd0-8b0d-ec48387c6f6f