# Client Value Partner

**Company:** [Celonis](https://hotfix.jobs/companies/celonis)
**Location:** London, United Kingdom, Stockholm, Sweden
**Role:** Customer Success
**Experience:** 15+ years
**Skills:** SaaS, Solution Design, Artificial Intelligence, Change Management, Project Management, Executive Communication, Strategy Consulting, Process Mining, Process Intelligence Graph, Customer Success
**Posted:** 2026-07-30

> Leads strategic customer relationships and large-scale transformation programs, driving adoption, measurable value, and executive alignment for Celonis customers. Requires 15+ years of relevant experience, strong consulting and analytical skills, SaaS and solution-design expertise, and willingness to travel approximately 70%.

## Job Description

## Responsibilities

### Accountable Program Lead & Engagement Manager
- Develop and maintain strong relationships with key stakeholders, including C-level internal and external executives, embedding Celonis into their strategic objectives.
- Ensure engagements are properly staffed by leveraging resources from global cross-functional Celonis teams, including Servicing, Product, and Engineering.
- Mentor customers on organization design and the maturation of Centers of Excellence to increase platform adoption.
- Mentor and coach team members, providing guidance and support, and offer feedback to managers on team performance.

### Driving Customer Value
- Own the end-to-end customer value journey.
- Influence key customer stakeholders through executive communication, product knowledge, and industry/domain expertise.
- Work with senior stakeholders to establish the Celonis program roadmap and detailed value plans.
- Resolve customer escalations by orchestrating internal teams efficiently and effectively.
- Internalize the customer's strategy and targets and align Celonis delivery to that strategy, ensuring support for business-critical problems.
- Drive value realization and adoption within accounts, ensuring high-quality, on-time project completion, client satisfaction, and achievement of usage and adoption targets.

### Community Building and Customer Advocacy
- Organize and lead customer advisory boards addressing industry-specific challenges and innovations.
- Establish structured feedback loops to gather insights and improve products and services.
- Act as the voice of the customer within the company, aligning product development and service offerings with industry needs and customer feedback.
- Collaborate with the customer advocacy team on advocacy strategies.
- Drive customer presence and sponsorship at key Celonis and industry events.
- Represent Celonis at conferences and webinars and through published thought leadership.
- Collaborate on innovation and new asset development in specific domains.
- Contribute to playbooks, resources, and tools for the Value Engineering team.

## Requirements
- Minimum **15 years of relevant customer success, strategy consulting, or related industry experience**.
- MBA strongly preferred.
- Proven track record of driving measurable results through end-to-end, large-scale transformation programs.
- Experience with AI-based transformation is a strong plus.
- Deep experience with successful change management practices.
- Ability to navigate large global organizations and persuade stakeholders using data, facts, and confidence.
- Experience working with internal resources to design, pitch, and sell opportunities with subject-matter experts and practice leads.
- Natural, consultative approach when engaging with senior executives.
- Strong understanding of SaaS platforms and technology stacks, with experience in solution design.
- Builder mindset and experience in AI solution design and rollout are a plus.
- Strong team player who inspires others through a patient and entrepreneurial leadership style.
- Ability to organize and manage multiple project streams.
- Strong communication skills and ability to translate Celonis use cases into the customer business landscape.
- Self-motivated, proactive, and collaborative.
- Ability to thrive in fast-paced, collaborative, and ambiguous environments with varied stakeholders.
- Willingness to travel approximately **70%** to meet customer stakeholder needs.

## Compensation and Benefits
- Restricted Stock Units (RSUs) and merit-based refresh grants for full-time employees.
- Inclusive parental leave: 24 weeks of fully paid leave for primary carers and 12 weeks for supporting carers.
- Unlimited PTO in applicable regions and generous PTO globally.
- Flexible hybrid work model.
- Learning and development through a 70-20-10 learning framework, mentorship programs, and a dedicated learning platform.
- Subsidized Wellhub memberships, mental health counseling, and Wellness Weeks.
- Paid time off for annual Impact Days supporting community and environmental causes.
- Inclusion Think Tank and annual Inclusion Days.

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