# Sr. Lead Creative Ops

**Company:** [Hinge Health](https://hotfix.jobs/companies/hinge-health)
**Location:** San Francisco, CA
**Role:** Business Operations
**Salary:** $198k – $298k/yr
**Experience:** 8+ years
**Skills:** Project Management, Capacity Planning, Asana, Vendor Management, AI Tools, Data Fluency, Process Optimization, Figma, Glean, Claude
**Posted:** 2026-05-30

> The Senior Lead of Creative Ops will drive operational excellence for the Growth Creative team, focusing on program management, resourcing, capacity planning, and cross-functional tooling. This role ensures efficient project delivery and continuous improvement of creative processes.

## Job Description

## Responsibilities
This role will be two fold:

### Project Management: Helping creatives get work done
* Resourcing: Capacity planning, project resource allocation
* Creative Brief: Coordinate, screen, and prep the Marketing Creative Briefs before kick-offs to be bulletproof & sprint ready
* Asana Organization: Track every requested deliverable (to track team output volumes), track timelines, project workstreams and timelines.
* Ad-hoc requests Manage Tier 3 (ad-hoc, miscellaneous requests) and contract designer responsible for delivering these requests
* Vendor and Growth Operations Coordination: For direct mailer and e-mail production-side deliverables
* Operational Metrics & Reporting: Monitor operational metrics bi-weekly and analyze them quarterly, surfacing improvement recommendations to leadership.

### Process Optimization: Help us constantly improve
* Ongoing Operational Optimization based on learnings to make the pods and creative teams more efficient over time, keeping the quality bar high.
* Improve Processes: Operationalize end-to-end working process with XFN teams (tooling, timelines, problem solving), from project conception to delivery
* Strategic Cross-functional Partnership: Be a strong cross-functional partner to our Marketing teams to ensure they are educated, supported, resourced, and informed in our creative processes
* AI Tooling & Processes: Operationalizing personalized client videos at scale with our AI tool (Capsule), problem-solving and operationalizing our Direct Mailer and E-mail automation of partnerizations for Client Approved assets. Evaluate, evolve and socialize AI tools and self-serve resources (e.g., Glean agents, Claude agents, Figma Buzz, Bee Free) that free the creative team to focus on high-value work.

## Basic Qualifications
* 8+ years of experience in creative operations, program management, or a related operational role within a marketing, creative, or agency environment.
* Proven ability to coordinate execution across multiple workstreams, establishing operational objectives and driving them to completion.
* Track record of building and improving operational systems (project planning, capacity modeling, brief workflows) for creative teams.
* Strong experience with creative operations tooling (project management platforms, DAMs, design tools) and evaluating/implementing new technology.
* Experience with AI tools, automation pilots, or efficiency initiatives within a creative or marketing context.
* Experience in vendor and agency management, including performance management and budget oversight.
* Strong data fluency — able to track KPIs, maintain dashboards, and use metrics to inform resourcing and operational decisions.
* Effective communication skills — clearly able to present operational data, insights and recommendations to senior leadership.
* Ability to thrive in a high-growth, dynamic environment with shifting priorities, exercising independent judgment in most situations.

## Preferred Qualifications
* Familiarity with AI agent-building and automated operational reporting.
* Experience managing creative operations in a sprint-based or agile environment.

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