# Technical Support Engineer - Boston 

**Company:** [CodeRabbit](https://hotfix.jobs/companies/coderabbit)
**Location:** Boston, MA
**Role:** Support Engineering
**Salary:** $115k – $190k/yr
**Experience:** 2+ years
**Skills:** technical support, Debugging, Troubleshooting, Git, GitHub, CI/CD, vs code, programming languages, Observability, Customer Success
**Posted:** 2026-07-22

> Technical Support Engineer bridging CodeRabbit's AI-powered code review platform with customers. Troubleshoot complex issues, educate users, support sales/retention, and collaborate with engineering on product improvements. Requires 2+ years in technical support or engineering roles with strong debugging and communication skills.

## Job Description

## Key Responsibilities
- Work directly with customers to troubleshoot, debug, reproduce and resolve complex technical issues
- Educate customers on best product usage to maximize value
- Setup Zoom calls with customers to resolve issues, improve experience, and enhance product adoption
- Support customer success and sales teams on sales, retention, and expansion motions
- Work with developers to identify defects and opportunities for product improvement
- Improve product serviceability by testing new features and developing tools to scale deployments and auto-support infrastructure
- Provide analysis of existing customer base to avoid and minimize risks
- Define and inspire product changes with development engineering team based on customer feedback and usage
- Develop and contribute to internal and external knowledge bases
- Drive continuous improvement in all processes
- Provide support on weekdays and off-hours on an as-needed and scheduled rotational basis

## Qualifications
- At least 2 years of experience in technical support, software engineering, or another customer-facing technical role
- Excellent communication skills with business fluency in spoken and written English
- Customer obsession and passion for delivering high-quality customer experience
- Experience with modern ticketing and customer support systems
- Excellent problem-solving skills with ability to debug complex technical issues

## Nice-to-Haves
- Proficiency in at least one programming or scripting language
- Experience with code review processes and tools
- Familiarity with observability, RCA, and debugging practices and tools
- Strong understanding of modern software development practices, version control systems, and the software development ecosystem (e.g. Git, GitHub, CI/CD, VS Code, Cursor)
- Knowledge of customer success, sales, and professional services (e.g. retention, expansion, MEDDPICC, services delivery)
- Bachelor’s degree (or equivalent) in computer science, engineering, mathematics, or another technical field

## Compensation
Base pay range for this role is $115k-$190k. Actual salary will be based on job-related skills, experience, and location. Competitive salary, equity, and benefits.

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