# Senior Client Success Strategist, Enterprise Accounts

**Company:** [Bazaarvoice](https://hotfix.jobs/companies/bazaarvoice)
**Location:** Remote
**Role:** Customer Success
**Salary:** $100k – $110k/yr
**Experience:** 3+ years
**Skills:** Account Management, stakeholder relationship building, Business Reviews, performance data analysis, Product Roadmapping, Consultative Selling, Project Management
**Posted:** 2026-07-01

> Senior Client Success Strategist managing 5-10 enterprise accounts for Bazaarvoice's AI-powered Contextual Commerce solution. Focus on building relationships, ensuring renewals/growth, delivering business reviews, analyzing performance data, and identifying expansion opportunities. Requires 3+ years enterprise account management experience and strong analytical/consultative skills.

## Job Description

## Responsibilities
- Strengthen and grow relationships and opportunities with each account in your portfolio (typically 5-10 accounts).
- Ensure renewal and growth of each account.
- Serve as the dedicated point of contact, responding to all requests quickly and professionally.
- Pitch product roadmaps to identify opportunities aligning with client business objectives.
- Stay updated on each account’s business and objectives to identify future opportunities.
- Provide monthly and quarterly business reviews, brainstorming, and strategy sessions.
- Craft compelling narratives from performance data to convey value.
- Attend and host relationship-building and networking events.
- Leverage relationships and results to generate referrals for new business.

## Requirements
- 3+ years experience managing large recurring enterprise deals.
- Track record of creating and growing trusting, lasting professional relationships with key stakeholders at large enterprise clients.
- Charismatic and exceptional communicator.
- Naturally consultative with ability to teach complex concepts simply.
- Love brainstorming, creative thinking, and excellent problem-solving skills.
- Strong project management skills with ability to prioritize and maintain focus.
- Deeply analytical and excited to work with data.
- Comfortable with complex technical products.
- Energetic, positive, solutions-first approach.
- Unafraid of taking on new responsibilities.
- Self-directed, hard-working, passionate, with a take-control and get-things-done mindset.

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