# Financial Connections TechOps Manager

**Company:** [Stripe](https://hotfix.jobs/companies/stripe)
**Location:** Toronto, Canada
**Role:** Engineering Management
**Experience:** 5+ years
**Skills:** Techops, SLOs, Incident Command, Llm Workflows, Agentic Workflows, Human-In-The-Loop Systems, Production Reliability, Integration Reliability, Data Querying, Partner Management, Open Banking, Payments Integrations
**Posted:** 2026-08-06

> Leads the Financial Connections TechOps function, managing an integration reliability team, partner escalations, operational strategy, and LLM-powered automation. Requires at least three years of TechOps people leadership, hands-on technical depth, production reliability expertise, and experience with technical partner relationships.

## Job Description

## Responsibilities

### Lead integration reliability and partner operations
- Own the health of Financial Connections' banking integrations at the team level by defining reliability standards, setting the operational bar, and holding the team accountable.
- Serve as the management escalation point for complex partner issues, coordinating across financial partners, Stripe engineering, and product leadership.
- Set SLOs and own operational metrics that surface risk before incidents occur.
- Prioritize the integration backlog, balancing new partner launches, reliability improvements, partner-driven technical changes, operational urgency, and longer-term investment.
- Maintain technical relationships with key financial partners, including commercial alignment, escalation frameworks, and roadmap coordination.

### Shape the agentic automation strategy
- Set direction for applying LLM-powered agentic workflows to high-volume operational work.
- Partner with product and platform engineering to scope and ship reliable agentic tooling that measurably reduces operational toil.
- Build the team's capability to design and operate human-in-the-loop review systems with appropriate safeguards, risk calibration, and operational ownership.
- Identify and sequence high-volume manual processes for elimination through automation.

### Build and grow the TechOps function
- Hire, onboard, and develop TechOps Integration Reliability Engineers.
- Build a culture of technical ownership, disciplined incident response, urgency, and systemic problem elimination.
- Bridge Financial Connections engineering leadership, partnerships, compliance, and legal by translating partner and regulatory requirements into engineering priorities.
- Represent TechOps in cross-functional planning, communicate operational implications, advocate for reliability investments, and ensure the team's contributions are understood across the organization.

## Requirements
- 3+ years of people leadership experience in a TechOps team.
- Demonstrated experience coaching, managing performance, hiring, and building high-performing teams.
- Hands-on technical depth, including reading and writing code, investigating integration failures end-to-end, querying data, and evaluating technical decisions.
- Experience owning production reliability, incident command, operational programs, escalation paths, and SLOs in complex technical environments.
- Experience managing technical partner or vendor relationships at a leadership level, including escalations, roadmap alignment, and commercial considerations.
- Strong written and verbal communication with technical and non-technical audiences.
- A team-level focus on leverage through automation, tooling, and process improvement.
- Experience building or overseeing production LLM-powered or agentic workflows at meaningful scale.

## Nice-to-haves
- Familiarity with open banking, financial data aggregation, or payments partner integrations, including failure modes, partner ecosystems, and regulatory or compliance considerations.
- Experience building TechOps or operations engineering teams, including defining roles, hiring, leveling, and team growth.
- Demonstrated ability to influence engineering roadmaps and drive reliability, partner integration, or operational tooling priorities into execution.

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