# Enterprise Customer Success Manager

**Company:** [Datadog](https://hotfix.jobs/companies/datadog)
**Location:** Jakarta, Indonesia
**Role:** Customer Success
**Experience:** 3+ years
**Skills:** Customer Success, Account Management, SaaS, B2B Technology, Observability, Security Platforms, Usage Analytics, Project Management, Customer Onboarding, Bahasa Indonesia
**Posted:** 2026-08-27

> Manages strategic enterprise customer relationships in Indonesia, driving onboarding, adoption, renewals, advocacy, and account growth. Requires 3+ years in customer success or account management, B2B technology or SaaS experience, and strong communication with technical and executive stakeholders.

## Job Description

## Responsibilities
- Partner with Enterprise Account Executives and Solution Engineering teams to onboard, train, and drive adoption among enterprise customers in Indonesia.
- Build customer relationships that promote loyalty and advocacy.
- Collaborate with sales, support, enablement, product, finance, and legal teams.
- Own and project-manage onboarding for new customers.
- Act as a trusted advisor and develop plans aligned with customer business goals.
- Monitor and analyze usage trends to identify renewal risks and contract growth or optimization opportunities.
- Align customers’ technical and business objectives with observability and security platform offerings.
- Travel for customer onsite visits and events as required.

## Requirements
- 3+ years of experience in Customer Success or Account Management.
- Experience managing a broad portfolio of enterprise accounts.
- Experience working with Fortune 1000 companies and global brands.
- Strong communication skills and exceptional attention to detail.
- Ability to engage audiences including CTOs, VPs of Engineering, and DevOps professionals.
- Experience in B2B technology or SaaS companies.
- Fluency in written and spoken English.

## Nice-to-haves
- Proficiency in Bahasa Indonesia.
- Understanding of observability and security platforms.

## Benefits and Compensation
- Best-in-breed onboarding.
- Global benefits.
- Intra-departmental mentor and buddy program.
- New hire stock equity (RSUs) and employee stock purchase plan (ESPP).
- Continuous professional development, product training, and career pathing.
- Inclusive company culture and participation in community and inclusion programs.

## Similar jobs

- [Founding Customer Success Manager](https://hotfix.jobs/jobs/404b0ab9-5940-4b69-b49e-df5f185a344b) - Improbable - Remote
- [Launch Trainer](https://hotfix.jobs/jobs/a9cf0a46-530e-4564-81a0-e9ba9729f889) - Dandy - Remote - $77k – $86k/yr
- [Clinical Support Expert](https://hotfix.jobs/jobs/6639e743-aa5e-410c-8b3f-005be78f0386) - Dandy - Remote - $70k – $80k/yr
- [Customer Success Manager, Commercial East](https://hotfix.jobs/jobs/11de9332-4fec-436d-9f8a-270fe6918fbe) - Vanta - Remote - $138k – $162k/yr
- [Enterprise Customer Success Manager](https://hotfix.jobs/jobs/8bb82d8b-7f2c-48d2-bb9e-8dbf933d0774) - Datadog - Jakarta, Indonesia

**Apply:** https://hotfix.jobs/jobs/7bf98c7e-61ca-46e7-9ccc-7845fbe99c9f
**Canonical:** https://hotfix.jobs/jobs/7bf98c7e-61ca-46e7-9ccc-7845fbe99c9f