# Operations Specialist

**Company:** [Yubico](https://hotfix.jobs/companies/yubico)
**Location:** Santa Clara, CA
**Role:** Revenue Operations
**Salary:** $36 – $39/hr
**Experience:** 6+ years
**Skills:** warehouse management systems, NetSuite, ERP, lean six sigma, 5s, Root Cause Analysis, Inventory Management, warehouse operations, metrology, Data Analysis, Google Workspace, sop documentation
**Posted:** 2026-08-11

> Manages warehouse inventory, inspections, shipments, RMA workflows, and fulfillment support while leading process improvements and root-cause analysis. The role requires at least six years of warehouse, logistics, or inventory management experience and is onsite in Santa Clara.

## Job Description

## Responsibilities
- Develop warehouse and inventory management concepts and techniques to optimize quality inspection and inventory control systems.
- Complete complex warehouse and inventory tasks using advanced metrology and data analysis.
- Lead demanding assignments, resolve inventory-related issues, and identify process improvements.
- Determine methods and procedures for new warehouse assignments while facilitating and leading teams.
- Oversee daily inventory usage and accuracy using advanced tracking methodologies.
- Direct receipt, inspection, and staging of shipment inventory to maintain rigorous quality standards.
- Escalate and resolve quality and logistics issues affecting inventory levels.
- Design and maintain process documentation and standard operating procedures (SOPs).
- Manage complex Return Merchandise Authorization (RMA) workflows, including troubleshooting and resolution facilitation.
- Analyze return-cycle documentation to lead continuous quality improvements.
- Identify operational bottlenecks and conduct Root Cause Analysis (RCA) to drive sustainable improvements.
- Support production and fulfillment teams in meeting strategic schedules.
- Work onsite in Santa Clara beginning at 8:00 AM Pacific; occasional extended hours may be required.
- Lift up to 20 pounds and travel periodically to offices, customer sites, conferences, and company functions.

## Requirements
- Minimum 6 years of related experience in warehouse, logistics, or inventory management.
- Specialist-level expertise in warehouse operations, with the ability to work independently as a facilitator and leader.
- Extensive experience with Lean Six Sigma, 5S, and other warehouse process-improvement methodologies.
- Advanced proficiency with Warehouse Management Systems (WMS) and ERP systems, including NetSuite.
- Demonstrated proactive problem-solving and Root Cause Analysis experience.

## Nice-to-Haves
- Fulfillment experience in other facilities.
- Familiarity with Google Workspace.
- Experience using metrology and inspection instruments.
- Coursework in science, mathematics, statistics, engineering, manufacturing, or a related field.

## Compensation and Benefits
- Annual salary range: **$36–$39.50 USD**.
- Health, dental, and vision coverage; the company pays 100% of the employee premium and 85% of the family premium.
- 401(k) matching dollar-for-dollar up to 6%, capped at $6,000 per year, with immediate vesting.
- $1,200 wellness reimbursement, prorated based on start date.
- $3,000 annual learning and development stipend and mentorship program.
- 15 vacation days, 10 holidays, and 7 sick days annually.
- Paid parental leave, including up to 16 weeks for birthing parents.
- Commuter benefits.

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